— We could let some of the staff work from home.________________?
— That’s a good idea.
A. Do you have any good ideas
B. What do you think of it
C. Is there anything else
【答案】：B
— Is it possible for you to work out the plan tonight?
—__________
A. I’ll do that.
B. I think so.
C. I’d love to.
【答案】：B
The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.
A. how to
B. on what to
C. on how to
【答案】：C
______ CEOs spend planning, the more profitable their companies are.
A. The more time
B. The more
C. The less time
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Supervisors should ______ their employees in two-way communication so that understanding takes place.
A. enable
B. engage
C. encourage
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题干二、听力理解：听录音，选择最佳答案（共50分）。请听录音：操作提示：通过下拉选项框，选择答案。1.WhatkindofroleisMelindatakingonforherjob?A.HRmanager.B.Projectmanager.C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole?A.Onemonth.B.Halfamonth.C.Oneyear.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?A.Onceamonth.B.Twiceamonth.C.Onceaweek.4.WhatkindofcontractcanMelindasignwithoutsidecontractors?A.Permanentworkercontract.B.Standardtemporary-workercontract.C.Standardindustrycontract.5.WhichonedoesNOTbelongtoMelinda’sresponsibilities?A.Formulatetheindustrystandardofpayment.B.Manageandcoordinateherprojectteam.C.Reporttheprojectprogresstotheboard.
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— This project is too big for me to finish on time.
—________________.
A. Please do me a favor
B. That is a daydream
C. I’ll give you a hand
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It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.
A. that
B. /
C. which
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AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.
A. more likely
B. more like
C. more unlikely
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— I think things have been a bit difficult for us the last couple of months.
—__________. We’ve been working hard, but still getting behind.
A. You’re right
B. I’m afraid
C. I don’t think so
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______ his anger the employees called him Mr. Thunder, but they loved him.
A. Due to
B. In spite of
C. Because
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The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant.
A. these
B. those
C. which
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题干二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.
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______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.
A. Not only
B. Do not only
C. Not only do
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Even the best continually seek ways to ______ their skills.
A. sharp
B. sharpener
C. sharpen
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The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.
A. imply
B. indicate
C. interrupt
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— Could you give us a speech on management functions some day this week?
—________________.
A. That’a good idea
B. No, I already have plans
C. I’d love to, but I’m busy this week
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—____________________identify the problems that have been occurring?
—Well, as you know, the problems we had with Gary caused a lot of friction among the team.
A. What would you
B. Will you
C. Are you able to
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— Will you go on a picnic with us tomorrow?
—____________________.
A. Yes, but I’ll have English classes
B. Sorry, I have an appointment with Dr. Brown
C. I’m afraid I have no idea
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Every time I tried to say something, he would ______ to something else.
A. move off
B. move on
C. move over
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Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
A. that
B. those
C. /
【答案】：微信：请扫二维码
Who was ______ the meeting？
A. chairing
B. leading
C. charging
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题干二、阅读理解：根据文章内容，判断正误（共50分）。HabitsofHighlyEffectiveCommunicatorsIt’snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon’tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon’talignwithyourwords,youarestoringuptroubleforthefuture.2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.3.Findyourownvoice.Uselanguagethat’sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon’tbecomeoverlyfixatedoneloquenceforeloquence’ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don’thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday’senvironment,wherepeopleareoftenburnedout,it’simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou’reengagedandthatyoucareaboutthemandtheirwork.5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon’talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正确选T，错误选F。1.Communicationandleadershipdon’talwaysgohandinhand.2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader’sintention.3.Usingtechnicaljargonmakesaleaderconvincing.4.Communicatingsincerelyisalwaysthebest.5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.
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— If you can’t say what you’ve come to say at the meeting, what’s the point?
—____________________,but I think you might need to change your approach somewhat.
A. I am not sure
B. I can see that
C. I know that
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What you need to do is to keep things short and sweet, just the ______.
A. questions
B. topics
C. highlights
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If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
A. has been suffering
B. is going to suffer
C. is suffering
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In today’s environment, __________ people are often burned out, it’s important for employees to have a personal connection with you and the work you believe in.
A. where
B. when
C. while
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。CommunicationFailureThemeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we’regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome–“Sendthreeandfour-pence,we’regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.?Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.?Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.?Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.操作提示：通过题目后的下拉选项框选择正确答案。1.Confirmingreceptionofthesentmessagesmeans.A.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstoodC.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?A.Conceiving.B.Sending.C.Receiving.3.WhatisChinesewhispers?A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon’tnormallytalkveryloudly.4.AllocativefailuredoesNOThappenwhen.A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?A.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.
【答案】：微信：请扫二维码
—How did your meeting go yesterday?
— ____________________actually, it was really frustrating.
A. Not so good
B. Very good
C. Nothing special
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Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.
A. when
B. that
C. who
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When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we’re going to a dance.”
A. was
B. had
C. have
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题干二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicateItisthething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay—withanyone.Shouldyouoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.
【答案】：微信：请扫二维码
—How can you explain the latest situation?
—____________________,I know it is all my fault.
A. Sorry
B. Excuse me
C. I’m afraid
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I think the primary ______factor is there’s been so much absence lately.
A. contributing
B. causing
C. affecting
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He’s left now, but productivity hasn’t ______that much.
A. carried on
B. caught up
C. picked up
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— I am sorry for what I have said to you.
—_____________
A. No problem.
B. I’m sure about that.
C. Don’t think any more about it.
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—_____________
— I’d like to have this film developed.
A. What’s it?
B. May I help you?
C. What do you want?
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How do you get your members to ______ as a team?
A. pull apart
B. pull up
C. pull together
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I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.
A. to
B. with
C. for
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Regular and concrete feedback is important ______ who is not performing up to her potential.
A. when to deal with a worker
B. when dealing with a worker
C. when dealt with a worker
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。ATeamworkGameAteamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn’tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.Inthecenteroftheroomwasabigboxofballoonsthathadn’tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon.Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:“Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通过题目后的下拉选项框选择正确答案。1.Thisteambuildingeventwasaimedat.A.helpingtheseyoung,brightandenthusiasticemployeesbecomemoreconcentratedontheirworkB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachotherC.buildingupteammorale2.Thiseventwasheldin.A.aself-servicerestaurantB.acoffeeshopC.aclassroom3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?A.30.B.35.C.5.4.Whichstatementbelowiscorrect?A.Inthesecondround,everyoneoftheteamhadfoundtheirballoonsafter15minutes.B.Inthethirdround,theteammemberswereaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees?A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.B.Focusingsolelyonemployees’ownpursuitsisnotallowedinworkplace.C.Failureofteamworkiscausedbyindividual.
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— What are your teammates like?
—_____________
A. They are all warmhearted and helpful.
B. They all like sports and games.
C. They are all good friends.
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— Will you help me arrange a meeting with Mr. Brown, please?
—_____________
A. No, no way.
B. No, I can’t.
C. Sorry I can’t. I have to finish my project right now.
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If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.
A. can get
B. have got
C. get
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The majority of these team challenges ______ anywhere.
A. can deliver
B. are delivered
C. can be delivered
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题干阅读理解：根据文章内容，判断正误（共50分）。TipsforTeamBuildingWhenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I’mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkby“retreating”asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.?Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.?Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthattheteammembershaven’tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.?Buildfunandsharedoccasionsintotheorganization’sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.?Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.?Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.Ifyoudothetypesofteamworkbuildinglistedabove,you’llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正确选T，错误选F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.3.“Retreat”inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.4.Icebreakingmotivatesteammemberscompetewitheachother.5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.
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— Could I borrow your iPad for a few hours?
—_____________
A. Yes, you can.
B. Sure, here you are. Enjoy your time.
C. It doesn’t matter.
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Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.
A. treated
B. viewed
C. known
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I like to think ______. I am always the one finding new ways to a situation or challenge.
A. inside of the box
B. of the box
C. outside of the box
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I have been very lucky to have had ______ managers during my career so far.
A. terrific
B. terrible
C. terrifying
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The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.
A. that
B. which
C. in which
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In high school, I am equally comfortable______as a member of a team and independently.
A. to work
B. working
C. work
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— You’d better not push yourself too hard. You can ask the team and listen.
— __________
A. You are right.
B. No, we can’t do that.
C. I think it will kill our time.
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— Do you mind if I use vouchers to spend in a restaurant?
— __________
A. Yes, please.
B. Not at all. Go ahead.
C. No, thank you.
【答案】：微信：请扫二维码
Learning new things has always been a great ______ for me.
A. motivator
B. motivate
C. motivation
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An appreciated gift and the gesture of providing it will ______ your coworker’s day.
A. look up
B. light up
C. lift to
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Companies are ______ interested in your soft skills ______ they are in your hard skills.
A. so… that…
B. as…as…
C. not…until…
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappyWorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutitsentirecompany.WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?A.Medium-sizedinternationalcompanyB.LargeglobalenterprisesC.LargeAmericancompany2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.B.Shuttlingtheemployeesbetweenhomeandoffice.C.Offeringentertainingequipmentinworkplace.3.WhofoundedGoogle?A.LarryPageandSergeyBrinB.KarenMayC.SergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT?A.KnowallinformationofGoogleanddiscussquestionswithyourleaders.B.Onlyworkfortheprojectyouchoose.C.Playbowlingwithyourcolleaguesandgetawayfrommundaneerrands.5.WhatisGoogle’ssecrettosuccess?A.Innovatinghi-techproducts.B.Payinghighsalarytotheemployeesandpracticingstrictmanagement.C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.
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— __________
— You might as well write a thanks-note.
A. How do you like the rewards?
B. What do you do with the rewards?
C. Could you suggest some ways of the rewards?
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______ the job, employers don’t want to hire people who are difficult to get along with.
A. Despite of
B. Regardless
C. Regardless of
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All the team members tried their best. We lost the game, _________.
A. however
B. therefore
C. since
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题干二、阅读理解：根据文章内容，判断正误（共50分）。TheRightWaytoMotivateEmployeesIt’simportantforaCEOtobepassionateandenthusiastic,butthere’salineofprofessionalismthatmustalwaysbemaintained.AccordingtoareportfromthetechnologywebsiteVentureBeat,PayPalCEODavidMarcuswroteacriticallettertohisemployeesblamingthemfornotusingPayPalproductsandencouragingthemtoleaveiftheydidn’thavethepassiontousetheproductstheyworkfor.Accordingtothewebsite,partoftheleakedletterreads:“It’sbeenbroughttomyattentionthatwhentestingpayingwithmobileatCafe17lastweek,someofyourefusedtoinstallthePayPalapp,andothersdidn’tevenremembertheirPayPalpasswords.That’sunacceptabletome,andtherestofmyteam,everyoneatPayPalshoulduseourproductswhereavailable.That’stheonlywaywecanmakethembetter,andbetter.”“Inclosing,ifyouareoneofthefolkswhorefusedtoinstallthePayPalapporifyoucan’trememberyourPayPalpassword,doyourselfafavor,goandfindsomethingthatwillconnectwithyourheartandmindelsewhere.”Whilenotobviousatfirst,theletterrevealsaproblemofmoraleandcultureatPayPal.Asanexecutive,youcertainlywantyouremployeestouseandpromoteyourproducts.However,whenfacedwithasituationwherestaffisn’tembracingwhattheymake,youneedtoinvestigatetherootoftheproblem–notthreaten.Whenfacedwithinternalproblems,goodexecutivesstartbyasking“why”.Theyreachouttotheirexecutiveteamfirstandthentotheentirestafftofindtherootofaproblemandhowtofixit.Sendingoutaone-sidednoteabouttheproblemisnotleading,it’sretreating.Leadershipstartsbylistening.Goodexecutivesneedtogetoutamongthestaffandaskquestionsandlistenwithoutjudgmentorreaction.ThefactthatcompanyemployeesarenotembracingandusingitsproductsisafailureofleadershipthatMarcusneedstoaddressbyself-reflection.Attheendoftheday,ifhisemployeeshavetobeforcedtousetheapp,howcanheexpectconsumerstowanttowillinglypaytouseit?Marcusshouldhavefocusedonthreequestions:?Whyareyounotusingtheapp??Whatisitthatwecandotoensureyouuseourapp??Whatdoyouneedfromme?操作提示：正确选T，错误选F。1.ACEOonlyneedstobepassionateandenthusiastic.2.ItisnotprofessionalthatPayPalCEOblameshisemployeesnottousePayPalorforgetPayPalpasswords.3.“Aone-sidednote”referstotherootofPayPal’sproblem.4.Whenfacedwithinternalproblems,goodexecutivesfindtherootofaproblemintheirexecutiveteamfirst.5.Goodexecutivesneedtogivefeedbackimmediatelywhentheyarelisteningtothestaff.
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—Can I get you a couple of tea?
—_________________________.
A. That’s very nice of you
B. With pleasure
C. You can, please
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— Wow! This is a fantastic project! I’ve never known you’re so creative.
— __________
A. Don’t mention it.
B. Great, I dare to say I am a talent.
C. Thanks for your compliments.
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Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.
A. as if
B. even if
C. like
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Self-esteem needs might include the ______ from a workplace.
A. rewards
B. rewarded
C. rewarded
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题干二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.2.BradfromhumanresourcessupportsScott’sidea.3.CarlottaisthemanagerofHRD.4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.
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The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.
A. exceeds
B. excellent
C. excels
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______ clearly communicate with and actively listen to employees is essential to improve their performance.
A. Be able to
B. Being able
C. Being able to
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I think a big part of it is ______ we know how to have fun on the job.
A. that
B. which
C. why
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— Do you know where I can repair my motorcar?
— ____________
A. It’s cheap to repair a motorcar.
B. Around the street corner.
C. You drive too fast to damage it.
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The workmen want to ________ the number of working hours and to increase pay.
A. delete
B. decrease
C. depress
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Please ask the solicitor what his ________ would be to take the case to court.
A. fare
B. fee
C. salary
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Linda walked at the head, ________ by her colleagues.
A. followed
B. following
C. to follow
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题干二、阅读理解：根据文章内容，判断正误（共50分）。PerformanceManagementandPerformanceAppraisalPerformancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonalandprofessionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothattheycancontributetotheachievementoftheenterprise’sgoalsandgainpersonalandjobsatisfaction.Itisavitalpartofanyqualityhumanresourcesystem.Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofacompetency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformancewhichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,anenterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:●identifyingthecriticalpositions●determiningthemostimportantcompetenciesforthosepositions●providingtheeducation,trainingandfeedbackrequiredbyemployees●holdingeachpersonaccountablefortheirresultsThekeytotheperformancemanagementprocessis‘performanceappraisal’.Performanceappraisalissimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredeterminedstandards.Itisasystematicprocessoffeedbackonanemployee’sworkperformance,andagreementtofuturetrainingplans,jobgoalsandjobaspirations.Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffectivetoolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunitsofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.操作提示：正确选T，错误选F。1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample.4.Everyenterprisecanexpecthighperformancefromeachemployee.5.“Performancemanagement”isalsocalled“performanceappraisal”.
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— I think I have made a great mistake.
— ____________
A. I don’t think so. You really made an error.
B. I don’t think so. It’s really terrible.
C. I don’t think so. It’s not your fault.
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— Haven’t seen you for ages. What are you busy doing now?
— ____________
A. Yes ,long time no see.
B. Yeah, thanks for coming.
C. I am working part time in a bookstore.
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A child’s character is greatly influenced by his home ________.
A. case
B. environment
C. situation
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They have come to the conclusion ________ this winter will be even colder than before.
A. that
B. for
C. which
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReviewGettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.WhattoDoWhenReceivingaBadPerformanceReviewIt’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem.Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.WhattoDoAfterReceivingaBadPerformanceReviewDon’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.WaystoImproveaBadPerformanceReviewAwaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?A.Arguewithyourboss.B.Makeimmediateremarks.C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?A.Quityourjobimmediately.B.Insistonmakingcomments.C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?A.Tellthebossdirectlythatyoudonotagreewiththereview.B.Makeawrittenstatementonyourownbehalfifitisallowed.C.Donotexpressyourdifferentunderstandinginawrittenstatement.4.Howdoyouimproveabadperformancereview?A.Understandtheestablishedperformancestandards.B.Learnmoreaboutwhattheemployeewantsorexpects.C.Learnwhatthepersonwhogivesthereviewmaythink.5.Whyshouldweunderstandthecauseofabadperformancereview?A.Becauseithelpstheemployeetogetpromotedimmediately.B.Becauseitencouragesandmotivatestheworkertodobetter.C.Becauseitpreventstheemployeefromprofessionalgrowth.
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— Why didn’t you come to my birthday party yesterday?
— ____________
A. Excuse me, my friend sent me a flower.
B. Sorry, but my wife had a car accident.
C. Fine, I never go to birthday parties.
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At a rough ________, we will take another four weeks to finish this plan.
A. estimate
B. value
C. account
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Without his assistance, I ________ the research last month.
A. would not have completed
B. could not finish
C. should not finish
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My leather shoes cost me ________ the last pairs I bought.
A. three times as
B. three time as
C. three times as much as
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Wendy suggests that we ________ tomorrow.
A. shall go
B. should go
C. will go
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Good work ________ good pay.
A. deserves
B. requests
C. deserts
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— Can I have three days off next week, Mr. Smith?
— _____. I can manage without you.
A. I’m afraid not
B. Of course
C. It depends
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—I’m going to Beijing for a few days.
— _______. I wish I could go with you.
A. It doesn’t matter
B. Forget it
C. I really envy you
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By the end of the year, the sales plan for the next year______.
A. will be made
B. will have been made
C. have been made
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He ordered that nothing ________ until the police arrived.
A. was touched
B. should be touched
C. had been touched
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Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.
A. reform
B. reproduce
C. reduce
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题干二、阅读理解：根据文章内容，判断正误（共50分）。JackWelchLeadingOrganizationalChangeatGEWhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out（群策群力）.Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.操作提示：正确选T，错误选F。1.JackWelchretiredattheageof65.2.JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.3.IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.4.TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.5.TheWorkOutlastedaweek.
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— Which of these hats do you want?
— _______ . Either will do.
A. I don’t mind
B. No problem
C. Go ahead
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— If you don’t believe in yourself, no one else will.
— _____. Confidence is really important.
A. That’s not the point
B. I don’t think so
C. I couldn’t agree more
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There is no _____ the fact that he is the best student in the class.
A. deny
B. denies
C. denying
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All _____ glitters (闪闪发光) is not gold.
A. that
B. which
C. what
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoAdapttoChangeintheWorkplaceIfthere’sonewordthatcapturestheessenceofwhatisoccurringintheworldtoday,it’s“change.”Downsizing,reorganizing,andcuttingcosts,arenowthenormforsurvival.Noindustryisexempt.Eventhemostconservativeinstitutionsareundergoingsignificantchangejusttosurvive.Changemanagementhasalwaysbeenanissueofdebateamongstscholars:howcanemployerscreatesuitableconditionsforasuccessfulchangeprocess?Andwhatcanemployeesdotogetthroughit?Tipsfordealingwithchangeintheworkplace.●Makeyourselfawarethatchangehappens:ithappensinpersonallife,ithappensinyourprofessionallife.Youcannotliveinthepast,sodenyingthatchangecouldoccuronlymakesthingsmorecomplicatedforyou.●Stayalertintheworkplace:knowwhatishappeningaroundyou.Whenyoucomeacrosscluesthathintchangeisontheway,acknowledgethem!●Maintainopencommunicationchannels:Don’tlaybackandexpectthingstopassyoubysmoothly.Youneedtogetacquaintedwiththeoccurringchanges.Seekmoredetailsfromyourmanagementandpeerstoformanaccurateunderstandingofthematter.Betransparentandhonestaboutyourfears:dealingwiththeunknownisoftenresentedanddaunting.Makethepictureasclearasyoucan.●Assessyourself:Changeisatimewhenone’sconfidenceaboutone’sskillsandcapabilitiesgetsshaky.Recognizeyourstrengthsandwhereyoucouldbringthemintoplay.Atthesametime,stayawareofyourdevelopmentalareasandworkonimprovingthose.●Don’tbestiff:Itwillmakethechangeprocessmuchharderifyouarerigid.Beflexibleenoughtolookatthedifferentanglesofthechangeandseewhereyoucouldapplyyour“existing”skillsandknowledge,andwhatnewsskillsyouneedtoacquire.●Stayoptimistic:Keepapositiveattitudeanddon’tletyourselfdrowninuncertainty.Involveyourselfinthenewprocess;locateyourselfproperlyinthenewscenario.Adjust!“Youcan’tgettothetopofEverestbyjumpingupthemountain.Yougettothemountaintopbytakingincrementalsteps.Stepbystep,yougettothegoal”,saysRobinSharma,oneoftheworld’smost-sought-afterleadershipandpersonalsuccessexperts.操作提示：通过题目后的下拉选项框选择正确答案。1.Enterprisescarryoutdownsizing,reorganizingandcuttingcostsinorderto.A.cutdownonthenumberofworkersB.reshuffletheorganizationC.survive2.“Noindustryisexempt”means.A.NoindustryisanexceptionB.NoindustryisanexampleC.Noteveryindustrycanbeexempted3.ThefollowingquestionsareoftendiscussedamongscholarsEXCEPT.A.HowcanbossescreatefavorableconditionsforchangeB.HowcanproductivitybeincreasedC.Whatcanworkersdotogetthroughchange4.Howmanysuggestionsdoestheauthorputforward?A.4B.5C.65.Fromthepassage,weknowthatRobinSharmais.A.anexpertonleadership,andpersonalsuccessB.agreatleaderC.someonewholikestoplaythegameofHideandSeek
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— Don’t worry, Mum. The doctor said it was only a common cold.
— ________ ! I’ll tell Dad there’s nothing serious.
A. What a relief
B. How surprising
C. I’m so sorry
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_____the deepening of China’s economic reforms, there is greater cooperation and interdependence between the private and the public sector.
A. With
B. As well as
C. For the sake of
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She is very adaptive and soon adapted ______ to the campus life.
A. with
B. to
C. as
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They depend on each other to survive. In other words, they are ______ for survival.
A. interwoven
B. interdependent
C. international
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题干二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,tobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofhadbeenreceivedandsorted.As,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyand.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.
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On hearing the news of ______ the major exam again, the girl burst into tears.
A. her having failed
B. she failed
C. her being failed
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To build the reservoir（水库）， thousands of people have to be_______ .
A. relocated
B. repeated
C. reopened
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— Sorry for being late. I should have called you earlier.
—__________. I’ve just arrived
A. That’s no trouble
B. You are welcome
C. That’s all right
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— The Auto Show in the City Stadium has been canceled.
— Oh, no！_________
A. What a pity!
B. It doesn’t matter!
C. It’s not interesting at all!
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The reason _____ he was absent from class yesterday was that he was ill and hospitalized.
A. for
B. why
C. that
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______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.
A. Standing
B. Stand
C. Stood
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______ the importance of English, we should put more effort into it and try to learn it well.
A. Given
B. Giving
C. Gave
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题干二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.2.Melinda’scompanyalsohasacreativeculture.3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.4.Inacreativecultureteamworkisnotencouraged.5.Acreativecultureisbetterthanacollaborativeculture.
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— Have you already paid? What’s my share of the bill？
— _________. It wasn’t very much.
A. It’s my share
B. None of your business
C. Don’t worry about it
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— Terribly sorry to interrupt, but may I use your dictionary?
— Yes,______________.
A. of course
B. it doesn’t matter
C. no hurry
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All the _____ guests are seated in the front row.
A. distinguishing
B. extinguishing
C. distinguished
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What can we expect ____him?
A. in
B. from
C. on
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题干二、阅读理解：根据文章内容，判断正误（共50分）。CreateaPositiveWorkplaceCultureIncompetitivemarkets,leadersareunderincreasedpressuretomaintainapositiveworkculture.Apositiveworkculturecultivatesgreateremployeesatisfaction;greateremployeesatisfactioncontributestohigherperformance;higherperformanceimpactsimprovedclientoutcomes;improvedclientoutcomescontributetoserviceexcellence.Positiveworkculturesarebuiltovertimeandneedconstantattention.Suchculturesaredependentonleadershipvisionandvalues.Aneffectiveleadersetsthetonefortheteam,encouragesapositiveworkplacecultureandisabletobringaboutculturalchange.Workplacecultureismadeupofthesharedattitudes,beliefs,behaviors,valuesandexpectationsthatinfluencethewaypeopleworkintheworkplace.Itis“thewaywedothingsaroundhere”.Someculturalaspectsareunderstoodbyallandareobvioussuchasturningupforwokontime,whileothersmaybe”unwrittenrules”thatarenotsoobviousforexamplehowpersonalissuesareresolvedwithworkcolleagues.Manyfactorsthatinfluencewhetheraworkplacehasapositiveoutlookarewithinthecontrolofpeoplewhoworkinaworkplace.Therearealsofactorsoutoftheircontrol,suchasslumpsinglobalpricesorachangeindemandandsupply.Thecompanycan,however,controlhowtheyrespondtothesefactors.Thosecompaniesthatdocreatepositiveworkplaceenvironmentsdevelopareputationintheircommunityasbeing‘goodtoworkfor’andhaveacompetitiveedge.Notonlyarethesecompaniesmoreabletoattractandretainpeople,theytendtobemorestableastheyproactivelydealwithissuesandadapttochange.Teamsworkbestwhentheyareclearaboutwhatisexpectedofthem.Theyaremoreabletodealwithdifficultissuesiftheyfeelthevaluesoftheorganizationaresupportiveofthem.Foraworkplaceculturetobepositive,thedirectionandactionsofthebusinessmustbeconsistentwiththecorevaluesofthepeopleintheworkplace.Thepeoplemusttrusteachotherandbeabletoopenlyexpressandexchangeideas.Workingthroughthesestepswillhelpwithdevelopingapositivebusinessculture.操作提示：正确选T，错误选F。1.Apositiveworkculturewillgiveworkersmoresatisfaction.2.Positivecultureshavealottodowithleadershipvisionandvalues.3.Thedirectionandactionsforthebusinessmustdifferfromthecorevaluesoftheemployeesinorderforaworkplaceculturetobepositive.4.Incompetitivemarkets,leadersareundermoreandmorepressuretokeepapositiveworkculture.5.Positiveworkculturecanbebuiltinashortperiodoftime.
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Their economy is export ______.
A. oriented
B. orientating
C. orientation
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_____ there is smoke, there is fire.
A. If
B. When
C. Where
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Compared ______ English, Chinese is generally believed to be more difficult to learn.
A. with
B. from
C. against
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— The trip ought not to take more than an hour.
— ____________ . It is at least two hours.
A. I guess so
B. You must be joking
C. It depends
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An agreement was reached on the _____ of mutual respect and mutual interest.
A. basic
B. base
C. basis
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After days of investigation, the police were ____ reality.
A. looking into
B. approaching
C. finding
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— You have to believe in yourself. No one else will, if you don’t.
— ____________________Confidence is really important.
A. It’s not my cup of tea.
B. I don’t think so.
C. I couldn’t agree more.
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— I’d like a wake-up call at 7:00 a.m., please!
— OK,________________ .
A. You will certainly make it.
B. I’ll make sure you get one.
C. just do what you like.
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This is the man ______ last night.
A. whom I saw him
B. whom I saw
C. what I saw
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— Who should be responsible for the accident?
— The boss, not the workers. They just carried out the order ______.
A. as are told
B. as told
C. as they told
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He will write to me as soon as he ______ home.
A. will have returned
B. returns
C. will return
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。HowDoYouCreateaCultureofInnovation?Haveyounoticedthecourageburiedinthewordencourage?Tocreateacultureinwhichinnovationflourishestakescourage.Determinedinnovatorsarealwayscourageousenoughtoestablishacultureinwhichinnovationisgreatlyencouragedandrewarded.Herearethreewaystodothat.Putinnovationattheheartofstrategy,andpersistitineverymessage.Thinkofinnovationstrategyasapyramid:bigbetsatthetop,afewprojectsindevelopmentinthemiddle,andabroadbaseofcontinuousimprovements,lastingcontributions,andearly-stagenewideasatthebottom.Definejobsaroundinnovation.Makeitajobprerequisite.Consider3M’smovetobecomeoneofthefirstcompaniestotellprofessionalsthattheycouldspend15percentoftheirtimeonprojectsoftheirownchoosing.Nowmanyhigh-techcompaniesknowthattheycan’tgetthebesttalentwithoutprovidingthiskindofflexibility.Andsomeofthoseself-selected,self-organizedprojectsmightevenresultinablockbusterproductorlineofbusiness.For3M,itwasthePost-itnote.Recognizeinnovationineverypartofthecompany.Tobuildacultureofcreativityandinnovation,Gillettedevelopedaninnovationfairinwhicheveryunitcouldshowoffitsmostpromisingnewconcepts.Itshowsthateveryonehasaroletoplayinacultureofinnovation.Togofromideatosuccessfulinnovationrequiresagreatdealofsupportandcollaboration.Whenpeoplearesurroundedbyconstantcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryagain.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatisnecessaryincreatinginnovationculture?A.communicationB.courageC.immitation2.Howdoes3Mcreateitsinnovationculture?A.Putinnovationattheheartofstrategy,andpersistitineverymessage.B.definejobsaroundinnovation.C.Recognizeinnovationineverypartofthecompany.3.Thewordprerequisitein“Makeitajobprerequisite”means.A.requiredasapriorconditionB.goingafterC.priortorequest4.HowdoesGillettecreateitsinnovationculture?A.Putinnovationattheheartofstrategy,andpersistitineverymessage.B.definejobsaroundinnovation.C.Recognizeinnovationineverypartofthecompany.5.Theformationfromideatoinnovationneeds.A.discussionandreviseB.failureandcourageC.supportandcooperation
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— ____________________________
—Actually I prefer working on my own.
A. Could I use this dictionary?
B. May I open the window to let in some fresh air?
C. Do you prefer teamwork or working individually?
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—Scott，I’d like to have your opinions about my written report.
—________________ But I have one suggestion.
A. That’s a good idea.
B. You are too modest.
C. It looks fine to me.
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How do we expect to compete with a company that has such a huge ______ and huge resources?
A. recommendation
B. reduction
C. reputation
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We ________ with achievement.
A. done
B. are obsessed
C. catch up
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______ we can’t compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.
A. Therefore
B. But
C. Although
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题干二、阅读理解：根据文章内容，判断正误（共50分）。VisionandExecution:TwoSidesofaSuccessfulStrategyAstrategicplanisnottheendgoalofthestrategicplanningprocess–itistheframeworkforsuccessfullyimplementingastrategy.Untilastrategicplanisputintoeffect,ithasnorealvalue.Thereareseveralkeystosuccessfulimplementation.First,peopledirectlyinvolvedinexecutingthestrategymustbeincludedintheplanningprocess.Strategicplanningisnolongeratop-downdirective.Withouttheinputandfeedbackofthepeopleresponsibleforexecutingonthestrategy,aseeminglysolidstrategyislikelytofallapartwhenimplementationisattempted.Thenextkeytosuccessfulimplementationisclearlycommunicatingthestrategytothewholecompany.Thecommunicationshouldensurethateveryoneinthecompanyunderstandsandacceptsthestrategyasthebestpathforward,andnotsimplytheleadership’slatestidea.Withoutclearcommunication,employeeslackasenseofownershipandclarityofpurpose.Whenastrategyisnotunderstoodorembraced,itusuallyresultsinmisunderstandingandunevencommitmentstoimplementation.Anotherkeytothesuccessfulexecutionofastrategicplanistheclearandstraightforwarddescriptionoftheplananditsoperations.Eventhemostbrilliantstrategyfacesfailureifitcannotbeexplainedclearlyandconcisely.操作提示：正确选T，错误选F。1.Thefinalgoalofthestrategicplanningprocessisastrategicplan.2.Astrategicplanisvaluableifitisexecuted.3.Therearefourkeystosuccessfulimplementation.4.Agoodstrategyislikelytofallapartifwithouttheinputandfeedbackofthepeopleresponsibleforexecutingonthestrategy.5.Leadership’sideadeterminesall.
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please ______ your hand if you have any question at all.
A. raise
B. rise
C. arise
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When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.
A. complicated
B. constant
C. corporate
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—It’s about a successful businessman’s management experience, isn’t it?
— ____________
A. My pleasure!
B. That’s right!
C. It’s up to you!
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We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.
A. outstanding
B. plain
C. general
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The key ______ successful implementation is clearly communicating the strategy to the whole company.
A. to
B. in
C. of
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题干二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。ThiseveningImetafriendatalocalbar.Shebroughtherlaptopsoshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoff.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.Igrabbedthelaptopoffthebartoinspectitandtheprobleminstantlyaroseitself.Thebottomofthelaptopwascompletelywetandempty,spiltwaterglassrestedagainstthesideofherpursejustbehindwherethelaptopwassitting.Whilewewerechattingandshiftingthelaptop’s17inchscreen,wesomehowspiltaglassofwaterthatthewaiterhadinadvertently(无意地)placedbehindthescreen,whichwasoutofourview.Whenlifethrowsidsometroubleslikethis,ittypicallydoesn’tmakeanysensetous,andournaturalemotionalreactionmightgetextremelyatthetopofourlungs.Buthowdoesthishelpourdilemma?Obviously,itdoesn’t.Thesmartestandhardestthingwecandointhesekindsofsituationsistobemoretemperedinourreaction.You’dbemuchwiserandmoredisciplinedthanscreamextremely.Youshouldrememberthatemotionalrageonlymakesmattersworse.Andpleaserememberthatonceithappens,thatwillgiveusanopportunitytogrowstronger.Everydifficultmomentinourlivesisaccompaniedbyanopportunityforpersonalgrowthand.Butinordertoattainthisgrowthandcreativity.Wemustfirstlearntocontrolouremotions.Wemustrecognizethatdifficultiespasslikeeverythinginourlife.
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— Over-the-top? You mean…
— ____________
A. Well, sometimes your co-workers feel that you are too loud.
B. No, I don’t.
C. Thanks a lot.
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