第一大题 交际用语（单选题） 共5题 共10分
1.
– I wanted to talk to you about how to motivate our staff in the business intelligence team.
– _____________________.
答案：C.That’s also what I am concerned about
2.
– You have to believe in yourself. No one else will, if you don’t.
– _____________________. Confidence is really important.
答案：C.I couldn’t agree more
3.
– Do you mind if I use vouchers to spend in a restaurant?
– _____________________.
答案：B.Not at all. Go ahead
4.
– Could you give us a speech on management functions some day this week?
-_____________________.
答案：C.I’d love to, but I’m busy this week
5.— Sorry for being late. I should have called you earlier.
— ____________. I’ve just arrived.
答案：B.That’s all right
第二大题 词汇与结构（单选题） 共15题 共30分
6.
Please ______ your hand if you have any question at all.
答案：A.raise
7.
Sometimes, members of teams _____ obstacles by focusing on solely their own pursuits and goals.
答案：A.create
8.
What can we _____ him?
答案：B.expect from
9.
Until a strategic plan is ___________, it has no real value.
答案：A.put into effect
10.
To be_____, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals.
答案：A.effectively
11.
I think a big part of it is ______ we know how to have fun on the job.
答案：A.that
12.
I think the primary ____ factor is there’s been so much absence lately.
答案：A.contributing
13.
If there is friction between team members, examine the work processes they mutually own.
Which of the following words can replace the above underlined word?
答案：B.jointly
14.
The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant.
答案：B.those
15.
The scientists are still _____ inventing new methods of reaching outer space.
答案：B.working on
16.
______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.
答案：A.Standing
17.
Learning new things has always been a great ______ for me.
答案：A.motivator
18.
It’s about a successful businessman’s management experience, ______?
答案：C.isn’t it
19.
Men and women in the team are interested in different things, we should avoid ________ them something they don’t want.
答案：B.giving
20.
All of the tables and chairs ____________ away.
答案：B.had been stored
第三大题 阅读理解（单选题） 共1题 共20分
Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company.
Working for Google comes with perks that most other organizations can’t provide – bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.
Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.
“It’s less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that’s what’s going to make us successful,” said Karen May, the Vice President of people development at Google.
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.
Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs.
“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said.
Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems.
21.
How would you describe Google?
答案：Large global enterprises.
22.
Which of the following belongs to the methods that Google motivates its employees?
答案：Offering entertaining equipment in the workplace.
23.
Who founded Google?
答案：Larry Page and Sergey Brin.
24.
What can we learn from this passage?
答案：Google employees have the chance to get away from mundane errands.
25.
What is Google’s secret to success?
答案：Valuing the happiness of its employees as well as innovating good products.
第四大题 阅读理解（判断题） 共1题 共20分
Communication Failure
Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.
In a business, there are three main types of communication failure. Each has its own indicative signs.
The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.
The second type is executive failure, where communication to trigger specific events/actions is either late, lacking, or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.
The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism, and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
26.
Communication chain does not involve confirmation of receiving messages.
答案：×
27.
If demand is decreasing, allocative communication failure will result in overstocking and understaffing.
答案：×
28.
Increasing customer complaints is one of the symptoms of executive failure.
答案：√
29.
Human failure happens when two departments do not communicate effectively.
答案：√
30.
The communication chain is completely different in daily life as in a business.
答案：×
第五大题 写作（问答题） 共1题 共20分
31.
Write a composition of at least 100 words on the topic of Effective Communication. Your writing should include the following:
(1) The importance of effective communication.
(2) How to communicate with people effectively.
答案：
Effective Communication: The Bridge to Understanding
Effective communication is vital in personal and professional life. In families, it builds trust and resolves conflicts; in workplaces, it aligns teams and boosts productivity. Socially, it bridges cultural gaps, fostering empathy.
To communicate effectively, practice active listening—give full attention and respond thoughtfully. Speak clearly, using simple language and logical structure. Show empathy by understanding others’ perspectives. Ensure nonverbal cues like body language and tone match your words.
Effective communication is about connection. Valuing it and using these strategies strengthens relationships and creates harmony.
