You can download and print off the ____________ online.
A. from
B. form
C. formal
【答案】：B
If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
A. to visit
B. visiting
C. visited
【答案】：A
—__________________?
— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.
A. How would you like to go
B. Where shall I make hotel reservation
C. When do you plan to leave
【答案】：C
— How would you like to go?
—__________________.
A. I’ll get in touch with the railroad
B. I’d like to fly to Frankfurt for a stay of two days
C. I expect to depart for Frankfurt on Sunday, September 1st
【答案】：请联系在线客服,或加微信好友
We used to ____________ cash advances.
A. had
B. having
C. have
【答案】：请联系在线客服,或加微信好友
Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller’s ____________.
A. checks
B. cash
C. credit cards
【答案】：请联系在线客服,或加微信好友
题干翻译：为句子选择正确的翻译（每题10分）。1.Canyoufillmein?A.你能替代我一下吗？B.你能为我填写吗？C.你能向我详细介绍一下吗？2.Notallrestaurantsacceptthecard.A.所有酒店都不接受此卡。B.并非所有酒店都接受此卡。C.所有酒店接受的不是此卡。3.Weusedtohavecashadvances.A.我们以前是预支现金。B.我们使用已有的现金。C.我们习惯了预支现金。4.Letmeknowhowyoulikelivingoutofasuitcase.A.到时候告诉我没有旅行包你是怎么活下来的。B.到时候告诉我你是怎么带着旅行包生活的。C.到时候告诉我你怎么那么喜欢带着旅行包生活。5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks.A.对发行机构来说，发行旅行支票提供融资便利是有利可图的。B.对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。C.对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。
【答案】：请联系在线客服,或加微信好友
— Hello, is that Sail Moving Company?
— _________________?
A. Yes, this is Jack speaking. Thanks for calling. What can we do for you
B. Yes, I’m Jack. Thanks for calling. What can we do for you
C. Yes, speaking. What can I do for you
【答案】：请联系在线客服,或加微信好友
— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?
— _________________.
A. Well, I wonder whether the recent layoffs are affecting the quality of our customer service
B. What do you think? But I have no idea
C. That’s the client’s own problem, I guess
【答案】：请联系在线客服,或加微信好友
Customers often remain _________ to a business that has excellent service even if their prices are high.
A. loyal
B. loyally
C. loyalty
【答案】：请联系在线客服,或加微信好友
— What does the customer’s complaint say?
— _________________.
A. He says he will write us a thank-you letter
B. He says he hasn’t gotten back the monitor for repairs
C. He wants to know whether we could give him a discount
【答案】：请联系在线客服,或加微信好友
— How do you calculate the fee if we ask you to move the office furniture?
— _________________.
A. We can give you a 10% discount
B. Sorry, we are not available these days
C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
【答案】：请联系在线客服,或加微信好友
Looking your customers in the eye shows that we are listening to them and hearing _________ .
A. why are they saying
B. how are they saying
C. what they are saying
【答案】：请联系在线客服,或加微信好友
Customers won’t find store clerks sitting around _________ .
A. watching TV or playing cards
B. to watch TV or play cards
C. watching TV or to play cards
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题10分）。CustomerService1.TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.2.Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon’tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon’thavetoaskhowmuchitemscost,sincepricesareclearlymarked.3.Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceiveasmileandawarm“thankyouandhaveaniceday”fromtheclerk.4.InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoney-backguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,“Yoursatisfactionisguaranteed”.Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.5.CustomerserviceinAmericagrowsoutofthebeliefthat“thecustomerisalwaysright”.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigh.
【答案】：请联系在线客服,或加微信好友
—I’ll also throw in the discount of 10% on your up front deposit. What do you think about this suggestion?
—______________.
A. Ok, I think we’ve both have done our best for this
B. No, the suggestion is too bad
C. Ok, you will benefit more than us
【答案】：请联系在线客服,或加微信好友
—Hello, this is Lucas Bowen. I’d like to order some machines.
—___________. When do you need them?
A. Sorry, I am busy
B. No problem
C. No, you can do it online
【答案】：请联系在线客服,或加微信好友
We can’t manage that ____ you pay for the installation.
A. if
B. until
C. unless
【答案】：请联系在线客服,或加微信好友
Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.
A. solute
B. solve
C. solution
【答案】：请联系在线客服,或加微信好友
— I had a really good weekend at the seaside.
—____________.
A. Oh, that’s very nice of you
B. Oh, I’m glad to hear that
C. It’s a pleasure
【答案】：请联系在线客服,或加微信好友
—Thanks for inviting me, John, but I’ve already made other plans.
— _________. Maybe another time.
A. I hope you enjoy it
B. That’s good
C. Oh! I’m sorry to hear that
【答案】：请联系在线客服,或加微信好友
We didn’t understand how difficult it was to ____ such a breakfast.
A. district
B. distribute
C. distract
【答案】：请联系在线客服,或加微信好友
Trademarks, proprietary service marks and regulations need _____ carefully.
A. to be observed
B. be observed
C. being observed
【答案】：请联系在线客服,或加微信好友
The executive team have to hold an urgent meeting ____ they see the bad market feedback.
A. before
B. because
C. whether
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据上下文，补全对话内容（每题10分）。操作提示：通过下拉选项框，选择答案。A.itdoesn’tsoundtoocomplicatedB.ThenwhataboutthequalificationsofafranchiseeC.Sure,whatdoyouwanttoknowD.ThankyouverymuchforalltheinformationE.couldyoutellmehowlongafranchisecontractwilllastAdawantstodofranchisebusinessandturnstoBillforsomeinformationaboutfranchisebusiness.Ada:Hi,Bill.Iamreallyinterestedinfranchisingopportunities.Wouldyoubeabletogivemesomeadvice?Bill:?Ada:Ok,first,whatarethequalificationsthatafranchisorshouldhave?Bill:Generallyspeaking,afranchisorshouldbeawell-developedcompanywithbusinessresourcessuchasatrademark,tradenameandbusinessmodel.Ada:?Bill:Afranchiseeshouldhavethenecessaryfunds,workgoalsandemployees,etc.Ada:Yes,.Wouldyoupleasetellmesomethingaboutthefranchisefees?Bill:Ok.Thefeesforthefranchiseareaninitialfeeandausagefee.Ada:Now,?Bill:Ingeneral,itisnolessthanthreeyears.Thenboththefranchisorandthefranchiseemaytalkabouttheconditions,andseewhetherthecontactneedstoberewritten.Ada:.Bill:Mypleasure.
【答案】：请联系在线客服,或加微信好友
—Are the Project Managers sharing information and contacts and so on?
— ________ .
A. Yes, there’s really nothing to worry about
B. Yes, they hesitate to do it
C. No, they are doing very well
【答案】：请联系在线客服,或加微信好友
—Larry is the biggest airhead I’ve ever met. He always makes careless mistakes, and he’s a pain to work with.
— ________ . You’ll always have some co-workers that are harder to work with than others, you know.
A. I have the same feeling to you
B. You really have it
C. You shouldn’t be so negative
【答案】：请联系在线客服,或加微信好友
Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.
A. mood
B. state
C. situation
【答案】：请联系在线客服,或加微信好友
Even though he’s ______ out of college and still a bit green, he is a great co-worker.
A. flesh
B. fresh
C. flash
【答案】：请联系在线客服,或加微信好友
_______ you have a job, you may be in the market for another one.
A. Even if
B. When
C. Since
【答案】：请联系在线客服,或加微信好友
— I thought that if I could get your support first, it might make getting approval easier.
— _________ .
A. We will need another four thousand dollars to cover the cost
B. Well, you’ve got my support on this
C. You only need a budget increase for the first order
【答案】：请联系在线客服,或加微信好友
— They want to make sure you’re paying taxes on the money you make.
— ________ .
A. We’re paying alright
B. At least, our records for money in are very complete
C. That’s something you can improve by talking to human resources
【答案】：请联系在线客服,或加微信好友
That’s something you can improve by talking to human _______ .
A. courses
B. resources
C. sources
【答案】：请联系在线客服,或加微信好友
—Are there any disadvantages to shopping online?
—___________. But I think this problem will be solved soon.
A. It makes life easy
B. It takes some time for the stuff you buy online to arrive
C. The stuff you buy online arrives quickly.
【答案】：请联系在线客服,或加微信好友
—Have you ever tried shopping online?
—No, never. ____________, especially for clothes and shoes.
A. I prefer to actually see and touch what I’m buying before I pay for it
B. I prefer not to actually see and touch what I’m buying before I pay for it
C. I would rather surf online and I pay for it immediately
【答案】：请联系在线客服,或加微信好友
—Some friends say when they get the article, ______________.
—That happens. So close quality control is needed to avoid e-shoppers’ fraud.
A. it’s quite different from what they saw on the website advertisement
B. it’s quite same to what they saw on the website advertisement
C. it’s easy to lose personal information
【答案】：请联系在线客服,或加微信好友
—Amy, do you shop online often?
— ______________.
A. No, I don’t think so
B. That’s a good idea
C. Yes. It’s very convenient and the price is often lower than in store
【答案】：请联系在线客服,或加微信好友
Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11).
A. in
B. of
C. with
【答案】：请联系在线客服,或加微信好友
______ friends and colleagues greeted each other with that day was “Bought anything today?”
A. That
B. Who
C. What
【答案】：请联系在线客服,或加微信好友
Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can’t get a refund.
A. account
B. discount
C. encounter
【答案】：请联系在线客服,或加微信好友
—But then we’ll have to accept a Board of Directors chosen by our stockholders. Wouldn’t that limit us in many ways?
—Certainly. But if you consider the massive capital investment that we’ll receive, you’ll understand that this could take our company —————— .
A. from being a big firm to being one of the medium-tier players
B. from being a medium-tier firm to being one of the big players
C. from being a medium-tier firm to being one of the small players
【答案】：请联系在线客服,或加微信好友
—You mean… like becoming a publicly-traded company?
—That’s right. ______________ .
A. It’s something we should give serious consideration to
B. It will still be a privately held company
C. It will become a privately held company
【答案】：请联系在线客服,或加微信好友
The proprietor owns all of the property of the business and is responsible ________ everything.
A. to
B. for
C. at
【答案】：请联系在线客服,或加微信好友
The same is true ______individual proprietorships.
A. of
B. to
C. at
【答案】：请联系在线客服,或加微信好友
Can you tell us why you think this makes good business ______to you?
A. deal
B. sense
C. program
【答案】：请联系在线客服,或加微信好友
—__________________?
— Yes, business class.
A. Will you fly business class
B. When do you plan to leave
C. Where shall I make hotel reservation
【答案】：请联系在线客服,或加微信好友
Travellers, when ____________ the checks, have to sign the checks in the presence of the bank or service clerks.
A. buy
B. buying
C. to buy
【答案】：请联系在线客服,或加微信好友
____________ behalf of Vancouver C&S Int’l Trade Corp., I am pleased to invite you and your colleagues to visit us.
A. For
B. On
C. In
【答案】：请联系在线客服,或加微信好友
—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar next month.
—__________________You’ve been itching to go on a business trip for months.
A. I am sorry to hear that.
B. Great! You must be happy.
C. So what?
【答案】：请联系在线客服,或加微信好友
The processing time ____________ per embassy.
A. various
B. variety
C. varies
【答案】：请联系在线客服,或加微信好友
Please ____________ an open return flight from Barcelona to Frankfurt.
A. paper
B. text
C. book
【答案】：请联系在线客服,或加微信好友
—__________________?
— Sure, no problem. First, go see Cindy and tell her where you’re going and when.
A. Will the company reimburse everything
B. Will I use the card for everything
C. Can you fill me in
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，完成选择题（每题10分）。SchengenVisaApplicationStepsIdentifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.●IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.●IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.●IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:●Avalidnationalpassport●Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)●Proofofmedicalinsurance●Around-triptravelticket●ProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.1.Thispassageismainlyabout.A.whatisaSchengenvisaB.whocanapplyforaSchengenvisaC.howtoapplyforaSchengenvisa2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication.A.totheembassyorconsulateofthecountrythatshallbeyourmaindestinationB.directlywiththeembassyorconsulateofthatparticularcountryC.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary3.Youcandownloadandprintofftheform.A.viayourphoneB.ontheInternetC.byyourfriends4.YouarerequiredtoshowthefollowingdocumentsEXCEPT.A.around-triptravelticketB.avalidnationalpassportC.abirthcertificate5.Theprocessingtimeisperembassy.A.differentB.thesameC.similar
【答案】：请联系在线客服,或加微信好友
Can you fill me ____________ ? I need some detailed information.
A. in
B. up
C. out
【答案】：请联系在线客服,或加微信好友
Traveller’s checks are generally ____________ small face value.
A. at
B. on
C. of
【答案】：请联系在线客服,或加微信好友
题干完形填空：选择正确答案，补全文章（每题10分）。HowtoScheduleYourVisaAppointmentPaymentcanbemadewithaUnionPaydebitcardorincash.Youcandirectlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPayorwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositsliponthetypeofappointmentforwhichyouhaveregistered;thedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe,andenterthebankreceiptconfirmationnumberintotherequestedfield.
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，判断正误（每题10分）。Traveller’sCheckManyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller’schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon’thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller’schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon’tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.1.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers’checks.2.Therearenosignaturesoftravellerswhohaveboughtthechecks.3.Quiteafewtravellersliketobuythechecks.4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.5.Banksandtravelservicesarereluctanttoprovidetravellers’checks.
【答案】：请联系在线客服,或加微信好友
题干完形填空：选择正确答案，补全文章（每题10分）。Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It’soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing.Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.Topnotchservicewillcreateandareturningcustomer,whichiswhatweallmuststrivefor.Excellentcustomerserviceistobusinessestoday.It’sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice?Alwaysmakeyourcustomera.Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenot;it’sarequirementforbusinessestosurvive.选自：http://marketing.about.com/od/plantutorialsandsamples/a/What-Is-Customer-Service.htm
【答案】：请联系在线客服,或加微信好友
Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.
A. expire
B. express
C. exact
【答案】：请联系在线客服,或加微信好友
If any of the articles are damaged during move, you may make a _________ for compensation with our company.
A. request
B. demand
C. claim
【答案】：请联系在线客服,或加微信好友
If things have _________ , the person you’re talking to will want to know the reasons.
A. got up
B. gone wrong
C. turned down
【答案】：请联系在线客服,或加微信好友
Some of the customers’ complaints seem _________ .
A. inacceptable
B. unacceptable
C. unaccepted
【答案】：请联系在线客服,或加微信好友
— What is the distance between the new building and your office?
— _________________.
A. It is near to the bus stop
B. It is about 15 kilometers
C. It is very close
【答案】：请联系在线客服,或加微信好友
At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.
A. who
B. what
C. that
【答案】：请联系在线客服,或加微信好友
When the rest of the room ______ emotional, stay cool and use logic to negotiate and close.
A. get
B. gets
C. got
【答案】：请联系在线客服,或加微信好友
The American idea of customer service is _________ each customer the center of attention.
A. made
B. to make
C. make
【答案】：请联系在线客服,或加微信好友
_________ the situation may be, make sure that you don’t leave your customer with an unanswered question.
A. Whatever
B. Whenever
C. However
【答案】：请联系在线客服,或加微信好友
The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .
A. compensation
B. repay
C. refund
【答案】：请联系在线客服,或加微信好友
题干翻译：为句子选择正确的翻译（每题10分）。1.TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.A.美式客服理念认为每位客户都是关注的焦点。B.美国的客户都有以自己为中心的想法。C.美国的客户服务人员都有以客户为中心的想法。2.Manyproductscomewithamoney-backguarantee.A.许多产品都要先付款得以保障。B.许多产品都有退款承诺。C.许多产品都要退款。3.Makesuretolookyourcustomersintheeye.A.确保要把顾客像眼睛一样珍视。B.确保把顾客看在眼睛里。C.确保要直视顾客的眼睛。4.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.A.一定要想方设法，超越顾客的期望。B.一定要寻求在顾客期待之外的想法。C.总是要寻找达到顾客期望的方法。5.Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.A.最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。B.最糟糕的事情是到了最后一刻还没有装船。C.最糟糕的事情是在装船前的最后一刻，你有所发现。
【答案】：请联系在线客服,或加微信好友
—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.
—____________. I’ll call you tomorrow.
A. Sorry, it’s not clear
B. That sounds all right
C. Sorry, we didn’t discuss about that
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—I’ll be away on a business trip. Would you mind signing for my express delivery?
—________________.
A. have no time
B. I’d rather not
C. I’d be happy to
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题干阅读理解：根据文章内容，判断正误（每题10分）。TheFeelGoodFactorinCustomerServiceAchallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe“FeelGoodFactor”.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.Itisokaytosay“Idon’tknow”,butitshouldalwaysbefollowedupby“butletmefindout”orpossibly“butthispersonwillbeabletoassistyou”.Whateverthesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon’tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththe“FeelGoodFactor”thatyouaresearchingfor.1.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.2.Leaveyourcustomerwithanunansweredquestionisunacceptable.3.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.4.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.5.Theunderlined“goingtheextramiletohelpthem”inthelastparagraphmeans“goingalongwaytohelpthem”.
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Their skill and ____ has got them on the sales team.
A. laziness
B. discourage
C. enthusiasm
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题干阅读理解：根据文章内容，判断正误（每题10分）。TheGoldenRulesofNegotiatingTheartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:1.AlwaysStarttheNegotiations.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.2.AlwaysNegotiateinWriting.Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.3.AlwaysStayCool.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.1.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingit.2.So,neverletbothpartiescontrolthenegotiations.3.Negotiatingfirstandthenhavingtocreateadocumentdoesn’tneednecessarytimetoatransaction.4.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomeswildorhelplessduringthenegotiation.5.Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateandclose.
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— Could you be so kind as to turn down that rock “n” roll? I’m preparing for tomorrow’s meeting report.
— ______________.
A. It’s none of you business
B. No, I don’t think so
C. Sure. Sorry to disturb you
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Some of the _____ solutions will support these requirements better at the moment.
A. property
B. prosperity
C. proprietary
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That might be acceptable ______ you handle the insurance fees.
A. if
B. whether
C. even if
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In business，whatever you do, do not ____ illegal benefit.
A. chase
B. choose
C. challenge
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They wanted to ______ a discussion on economics.
A. initiative
B. initiate
C. initial
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题干翻译：为句子选择正确的翻译（每题10分）。1.Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.A．通过理解非语言性交际如何起作用，谈判者一定能够理解其他参与者透露的非语言性信息。B．要理解非语言性交际如何运行，谈判者必须理解其他参与者给出的非语言性信息。C.通过理解非语言性交际是如何工作的，谈判者必需能够理解其他参与者非语言性地给出的信息。2.Lookthepersonintheeyewithhonestyandrespect.A．用诚实和尊敬看待这个人。B．诚实而尊敬地注视这个人。C．诚实并尊敬地用眼看这个人。3.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.A.如果有可能，可以帮助谈判双方花时间一起在谈判室以外的舒适氛围中。B.如果有可能，让谈判双方花时间一起处于谈判室以外的舒适氛围，可能会有帮助的。C.如果有可能，谈判双方花时间一起在谈判室以外的舒适的环境中，肯定会有帮助的。4.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.A．这是因为无论哪一方掌控了谈判的开始，往往都会将谈判导致结束。B．这是因为无论谁曾经掌握了谈判的开始，趋势都会主导谈判的地点。C．这是因为无论谁控制了谈判的开始，谁往往就能掌控谈判的结果。5.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.A．谈判桌承载着议事日程，自我意识和各种情绪。B．谈判桌负荷着议事日程，自尊心和不同情绪。C．谈判桌充满了议事日程，自我意识和情感。
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Among the critiques were allegations ____ some franchise uses its political influence to increase its profits.
A. which
B. what
C. that
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______ has good reputation will sooner or later be successful in his business.
A. Whatever
B. Whoever
C. Whichever
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The franchisor _____ the franchisee should observe the regulations to make the business go well.
A. or
B. as well as
C. either
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To attract investors, the government has _____ its tax and labor laws.
A. adapted
B. applied
C. adjusted
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题干完形填空：选择正确答案，补全文章（每题10分）。Anotherexampleisreadingnon-verbalcommunication.readthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingawaredifferentsignsandexpressionsapersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.If,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyoutothedifferencesbetweenverbalandnon-verbalcommunicationwithinthenegotiationatmosphere.
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题干阅读理解：根据文章内容，判断正误（每题10分）。FourTipsforBecomingaFranchiseeIfyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.Befocusdonyourpreference.Onthestageofdecision-making,thebottomlineis:Don’truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.Beproactivewithyourresearch.Afteryou’vedeterminedwhatroleyouwantinafranchise,it’simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwillbeafitinyourcommunity.Makesurethefranchisorhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadvisorwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It’salsoimportanttotakealookatthepost-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterestsareproperlyprotected.1.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.2.Beforeyou’vedeterminedwhatroleyouwantinafranchise,it’stimetostartthebusiness.3.Beforesigningontoafranchise,theessentialjobistoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.4.Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.5.Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.
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—How was your trip to London, Jane?
— ___________.
A. Oh, wonderful indeed
B. By plane and by bus
C. The guide showed me the way
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—I am going to ask for a pay rise.
—_________.
A. I don’t think you are worth
B. Let me pay for it
C. I think you may talk to your boss
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题干阅读理解：根据文章内容，选择正确答案（每题10分）。Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonlyinrecentyearsthattheireffectisbeingstudied.Emotionshavethepotentialtoplayeitherapositiveornegativeroleinnegotiation.Duringnegotiations,thedecisionastowhetherornottosettlerestsinpartonemotionalfactors.Negativeemotionscancauseintenseandevenirrationalbehavior,andcancauseconflictsandnegotiationstobreakdown,butmaybeinstrumentalinattainingconcessions.Ontheotherhand,positiveemotionsoftenfacilitatereachinganagreementandhelptomaximizejointgains,butcanalsobeinstrumentalinattainingconcessions.Positiveandnegativediscreteemotionscanbestrategicallydisplayedtoinfluencetaskandrelationaloutcomesandmayplayoutdifferentlyacrossculturalboundaries.1.Emotionsplayanimportantroleduringthenegotiation,althoughtheireffectisbeingstudiedjust.A.atthebeginningofnegotiationpracticeB.duringthenegotiationprocessC.notlongbefore2.Negativeemotionsmaymakeconcessions.A.behelpfultoB.beharmfultoC.benothingto3.Duringnegotiations,thedecisionastowhetherornottosettledependsinpartonemotionalfactors.A.totallyB.tosomeextendC.completelynot4.Attainingconcessionscanbedone.A.onlybynegativeemotionsB.onlybypositiveemotionsC.bybothnegativeandpositiveemotions5.Indifferentcultures,negotiatorsshouldusestrategiestoshowpositiveandnegativeemotions.A.thesameB.differentC.no
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It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.
A. recognize
B. be recognizing
C. be recognized
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— Betty, we’ll have a buffet party next Saturday. Will you join us?
— _______ , Susan. Thank you!
A. I’d love to
B. I’m afraid not
C. By no means
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The instruction describes completely the ____ and its safety basis.
A. faculty
B. facilitate
C. facility
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Some in the market now want government _____ in order to reduce costs.
A. regulation
B. regulate
C. regular
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题干翻译：为句子选择正确的翻译（每题10分）。1.Thefranchiseecangetmoremoneythanadirectemployeebecauseheorshehasavitalinterestinthebusiness.A．因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。B．特许经营人能够比直属雇员赚更多的钱，因为他/她在公司中有重要的兴趣。C.特许经营人能够比雇员直接赚更多的钱，因为他/她在公司中有关键的利益。2.Itissaidabout4%ofallbusinessesintheUnitedStatesarefranchisee-worked.A．据说美国所有的贸易中，4%都是特许经营工作的。B．它说美国所有的商业中，4%都是特许经营的。C．据说美国所有的商家中，4%都是特许经营的。3.ButfranchisorrulesareusuallyverystrictintheUSaswellasinmostothercountries.A．但是授权特许经营者非常严格，在美国与其他大多数国家一样。B．但是在美国授权特许经营者的规则与其他大多数国家的一样，非常严格。C．但是授权特许经营者的规则在美国与其他大多数国家一样好，非常严格。4.Don’truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.A．如果没有学习和看到公司的日期，就不要规定一个公司。B．不了解或看到公司的日期表，就不要控制一个公司。C．如果不了解或看到公司的日常情况，就不要排除一个公司。5.Tobehonest,aftermanyyearsofhardwork,tearsanddisagreements,Ihavemadeitthrough.A．说实话，经过多年的艰苦工作、泪水和意见分歧，我还是渡过了难关。B．经过多年的艰苦工作、泪水、意见分歧和讲诚信，我还是将它通过了。C．要讲诚信，经过多年的艰苦工作、泪水和意见分歧，我还是穿越了它。
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题干阅读理解：根据文章内容，选择正确答案（每题10分）。Chinahasthemostfranchisesintheworldbutthescaleoftheiroperationsisrelativelysmall.EachsysteminChinahasanaverageof43outlets,comparedtomorethan540intheUnitedStates.Together,thereare2,600brandsinsome200,000retailmarkets.KFCwasthemostsignificantforeignentryin1987andiswidespread.Manyfranchisesareinfactjoint-ventures,asattheirformingthefranchiselawwasnotexplicit.Forexample,McDonald’sisajointventure.PizzaHut,TGIF,Wal-mart,Starbucksfollowedalittlelater.Buttotalfranchisingisonly3%ofretailtrade,whichseeksforeignfranchisegrowth.Theyear2005sawthebirthofanupdatedfranchiselaw,“MeasuresfortheAdministrationofCommercialFranchise”.Previouslegislation(1997)madenospecificinclusionofforeigninvestors.Todaythefranchiselawismuchclearerbyvirtueofthe2007law,arevisionofthe2005law.Thelawsareapplicableiftherearetransactionsinvolvingatrademarkcombinedwithpaymentswithmanyobligationsonthefranchisor.Thelawcomprises42articlesandeightchapters.1.Accordingtothepassage,thepassagemainlytalksabout.A.thescaleoffranchisinginChinaB.thefranchiselawinChinaC.anoutlineoffranchisinginChina2.KFCwastheforeignfranchisetoChinain1987andiswidespread.A.mostprofoundB.firstC.wealthiest3.Manyfranchisesareinfactjoint-ventures,because.A.atthebeginningstage,franchiselawwasnotsoclearB.atthebeginningstage,manyfranchisescouldnotfindtherightpartnersC.manyforeignerswerenotfamiliarwithChineseculture4.ForeignfranchisegrowsinChinabecauseof.A.theopenpolicyB.thesmallamountofretailtradeC.theChineseculture5.ThewriterhastheattitudetofranchisinginChinaA.negativeB.positiveC.neutral
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While the other people ____ and discussed the problem together, Ted ignored them.
A. interacted
B. intensive
C. interviewed
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—I’m really fed up with Larry!
— ________
A. I’m sorry to hear that.
B. Really?
C. Hey, what’s up?
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—Henry, what do you think of the new team?
— ________ , I think the team is starting to get along quite nicely.
A. Yes, you’re right
B. Not so good
C. Very well on the whole
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Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office.
A. edge
B. badge
C. age
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Teammates who have team spirit are more satisfied ______ their team activities.
A. to
B. with
C. at
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The people in your department seem so ______ and nice to be around.
A. capacity
B. capable
C. capably
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，选择正确答案（每题10分）TeamSpiritTeamspiritcanmakeorbreakateam.Teammateswhohaveteamspiritarebetterabletoworktogetherandachieveteamgoals.Theyarealsomoresatisfiedwiththeirteamactivities.JohnWooden,aformerbasketballcoachatUCLA,said,“Teamspiritmeansyouarewillingtosacrificepersonalconsiderationsforthewelfareofall.Thatdefinesateamplayer.”Therearecertainskillsteammembersdevelopthatserveasgoodexamplesofteamspirit.CooperationCooperatingissimplyworkingtogetherasteammatesforthegoodoftheteam.Cooperationisaskillthatteammemberscansharpenduringpractice.Forexample,basketballplayersmustpracticepassingtheballindifferentplaysandsituations.Teamefficiencyisdirectlyrelatedtothecooperationofitsmembers.Actingcooperativelyisagoodwaytoshowteamspiritbecausedoingsocontributestotheoverallsuccessoftheteam.MotivationTeammembersmustfulfiltheirdutieswiththeirfullefforts.Stayingmotivatedshowsteamspiritbecauseitshowsthatyouwanttheteamtodowell.Thisincludesbeingmotivatedtogiveyourbestinpracticeandincompetition,aswellasoutsideofteamactivities.Forexample,abaseballplayercanshowteamspiritbybeingmotivatedtopracticehisswingoutsideofpractice.RespectRespectforyourfellowteammembersisamust.Youcanshowrespecttoyourteammatesbytreatingeveryonefairlyandequally.Teammatesalsorespecteachotherbyallowingeveryonetoparticipate.Respectingfellowteammateskeepseveryoneinagoodmoodandencouragesoverallteamspirit.Forexample,peoplecanshowteamspiritthroughrespectbyencouragingotherteammemberswhomightbestruggling.1.Teammateswhohaveteamspirit.A.canbreakateamB.arebetterabletoworktogetherandachieveteamgoalsC.arelesssatisfiedwiththeirteamactivities2.Accordingtothearticle,teamspiritmeans.A.cooperationandmotivationB.motivationandrespectC.cooperation,motivationandrespect3.Cooperationisaskillthat.A.canbesharpenedduringpracticeB.isbornwithC.everyoneshouldhave4.Beingmotivatedmeans.A.youshouldcompetewithothersB.youshouldpracticeswingoutsideofpracticeC.youshouldgiveyourbestinanycircumstances5.Respectingyourteammates.A.cantreateveryonefairlyandequallyB.cankeepeveryoneinagoodmoodC.candiscourageoverallteamspirit
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—Are the Project Managers linking up OK?
—They seem to be, yes._________ .
A. One of them hopes to quit now
B. There’s been a good atmosphere at the first management meetings
C. They don’t seem to know each other
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— Looking at this, if my calculations are correct, we are about five thousand dollars over budget.
— That’s right.__________.
A. It will cost about eight percent more than initially projected
B. We will need another four thousand dollars to cover the cost
C. It’s going to cost about five thousand more to complete the first order
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I really ______ the effort you have put in on your team’s current project.
A. thank
B. grateful
C. appreciate
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You can show respect to your teammates _______ everyone fairly and equally.
A. to treat
B. treated
C. by treating
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The team members are _______ and helping each other out.
A. going on
B. getting along
C. setting up
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，判断正误（每题10分）。SuccessfulTeamWorkandTeamBuildingTeambuildingskillsarecriticalforyoureffectivenessasamanagerorentrepreneur.Andevenifyouarenotinamanagementorleadershiproleyet,betterunderstandingofteamworkcanmakeyouamoreeffectiveemployeeandgiveyouanextraedgeinyourcorporateoffice.Teambuildingsuccessiswhenyourteamcanaccomplishsomethingmuchbiggerandworkmoreeffectivelythanagroupofthesameindividualsworkingontheirown.Therearetwocriticalfactorsinbuildingahighperformanceteam.Thefirstfactorinteameffectivenessisthediversityofskillsandpersonalities.Itmeanspeopleusetheirstrengthsinfull,butcancompensateforeachother’sweaknesses.Or,differentpersonalitytypesbalanceandcomplementeachother.Theothercriticalelementofteamworksuccessisthatalltheteameffortsaredirectedtowardsthesamecleargoals,theteamgoals.Thisreliesheavilyongoodcommunicationintheteamandharmonyinmemberrelationships.Inreallife,teamworksuccessrarelyhappensbyitselfiftherearenofocusedteambuildingeffortsoractivities.Thereissimplytoomuchroomforproblems.Forexample,differentpersonalitiesmaybuildupconflicts.Orevenworse,somepeoplewithsimilarpersonalitiesmaystartfightingforauthorityanddominanceincertainareasofexpertise.Eveniftheteamgoalsareclearandacceptedbyeveryone,theremaybenoteamcommitmenttothegroupgoals,ornoconsensusonthemeansofachievingthosegoals.Theremaybealackoftrustandopennesswhichmayblockthecriticalcommunicationandleadtolossofcoordinationintheindividualefforts.Thisiswhyeveryteamneedsagoodleaderwhoisabletodealwithallteamworkissues.1.Teambuildingskillsarenotsocriticalifyouareonlyanemployee.2.Toformahighperformanceteam,youneedmanyimportantfactors.3.Agoodteamshouldhaveadiversityofpersonalities.4.Teamworksuccessisquitecommoninpractice.5.Tosolvealltheproblems,youneedacapableleader.
【答案】：请联系在线客服,或加微信好友
Cooperating is simply working together ______ teammates ______ the good of the team.
A. as…for
B. with…at
C. for…on
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题干阅读理解：根据上下文，补全对话内容（每题10分）。Inbusiness,peoplehavetodealinpersonallkindsofpeople.YoumayhavetouseEnglishwhentalkingtodifferentpeoplewithinyourcompanywhodon’tspeakyourlanguage;thesemaybecolleaguesorco-workers,superiorsorsubordinates—whomayworkwithyouinyourowndepartment,inanotherpartofthebuildingorinanotherbranch.AndyoumayalsohavetodealinEnglishwithpeoplefromtheorganization:clients,suppliers,visitorsandmembersofthepublic.Moreover,thesepeoplemaybefriends,acquaintancesorstrangers—peopleofyourownage,orpeoplewhoareorolderthanyou.Therelationshipyouhavewithapersondeterminesthekindoflanguageyouuse.Thisrelationshipmayevenaffectwhatyousaywhenyoumeetpeople:forexample,it’snottosay“Hi,howareyou!”whenmeetingtheManagingDirectorofalargecompanyortosay“Goodmorning,it’sagreatpleasuretomeetyou”whenbeingintroducedtoapersonyou’llbeworkingcloselywithinthesameteam.Rememberthatpeopleformanimpressionofyoufromthewayyouspeakandbehave—notjustfromtheyoudoyourwork.Peopleindifferentcountrieshavedifferentideasofwhatsoundsfriendly,politeorsincere—andofwhatsoundsrudeorunfriendly!Goodmannersinyourculturemaybeconsideredbadmannersinanother.Rememberalsothatyourbodylanguage,gesturesandexpressionmaytellpeoplemoreaboutyouthanthewordsyouuse.
【答案】：请联系在线客服,或加微信好友
题干翻译：为句子选择正确的翻译（每题10分）。1.Teambuildingskillsarecriticalforyoureffectivenessasamanagerorentrepreneur.A.为了经理或企业家的有效性，团队建设技能很关键。B.作为一名经理或企业家，团队建设技能对提升有效性至关重要。C.团队建设技能对经理或企业家的有效性持批判态度。2.Inreallife,teamworksuccessrarelyhappensbyitselfiftherearenofocusedteambuildingeffortsoractivities.A.实际生活中，如果没在团队建设上付出过专注的努力或活动的话，团队工作是很难独自成功的。B.实际生活中，如果没有关注的团队建设努力或活动的话，团队工作本身是不会成功的。C.实际生活中，如果没有聚焦的团队建设努力或活动的话，团队工作自己也是会成功的。3.Teammateswhohaveteamspiritarebetterabletoworktogetherandachieveteamgoals.A.团队中，谁有团队精神，谁就能一起合作并实现团队目标。B.有团队精神的队友能更好地协同工作，实现团队目标。C.有团队精神的队友比较好，能一起合作并实现团队目标。4.Actingcooperativelyisagoodwaytoshowteamspiritbecausedoingsocontributestotheoverallsuccessoftheteam.A.合作是表现团队精神的好方法，因为这样做有助于整个团队的成功。B.合作行动是展示团队精神的好方法，因为这样做能构成整个团队的成功。C.互助合作是好路子，能展示团队精神，也能帮助整个团队成功。5.Teammembersmustfulfiltheirdutieswiththeirfullefforts.A.团队成员必须用全部的努力来实现自己的义务B.团队成员必须凭借全部的努力来满足自己的义务。C.团队成员必须尽全力履行自己的义务。
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—Did you get your financial records into shape for your audit next month?
— _______. Keeping a strict account of all our incoming and outgoing is not an easy task.
A. It seems our records are always a little incomplete
B. It’s a piece of cake
C. I’m still working on ironing out a few problems
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— How much of a problem meeting the budget?
— _______.
A. The product should finance itself
B. Well, it seems that we underestimated the costs
C. You only need a budget increase for the first order
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There are more and more ______ of software for accounting, this has made the different types of software more accessible in terms of costs and variety.
A. manufacturers
B. manufacturing
C. manufactures
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The bottom half shows ______ this money came from.
A. where
B. what
C. why
【答案】：请联系在线客服,或加微信好友
For a limited company, this will include the money ______ issuing shares, and is known as the share capital.
A. raise for
B. raised by
C. raising at
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题干完形填空：选择正确答案，补全文章（每题10分）。AlibabaSeekstoRaiseBillionsinIPOInvestorsintheUnitedStatesarepreparingforthefirstpublicsaleofstockintheChinesecompanyAlibaba.ThecompanysellsgoodslinkingbuyersandsellersinthehugeChineseonlinemarket.Alibabaisexpectedtoitsinitialpublicoffering,calledanIPO,inSeptemberontheNewYorkStockExchange.Thetotalvalueofthecompany,basedinHangzhou,hasbeenestimatedatabout$200billion.ReportsfromBloombergNewssayAlibabaisofferinginvestorsa12percentofthecompany.Thatwouldmeanthecompanycouldraise$20billiondollarsinthepublicstocksale.AftertheIPO,Alibabacouldbecomeoneofthemosttechnologycompaniesintheworld.Apple,forexample,hasamarketvalueofabout$600billion.Googleisvaluedatabout$390billionandMicrosoftisworthabout$370billion.
【答案】：请联系在线客服,或加微信好友
Large organizations will find ______ impossible to manage all these data if manual accounting were used.
A. what
B. that
C. it
【答案】：请联系在线客服,或加微信好友
Did you get the financial records _______ shape for your audit next month?
A. into
B. in
C. from
【答案】：请联系在线客服,或加微信好友
It will _______ about eight percent more than initially projected
A. spend
B. pay
C. cost
【答案】：请联系在线客服,或加微信好友
Current _______ are those debts that must be paid within the year.
A. assets
B. equities
C. liabilities
【答案】：请联系在线客服,或加微信好友
I’m still working on ______ a few problems.
A. iron in
B. to iron at
C. ironing out
【答案】：请联系在线客服,或加微信好友
The long-term assets are known as ______ assets.
A. fixed
B. current
C. net
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They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight.
A. bargains
B. deals
C. goods
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题干阅读理解：根据文章内容，选择正确答案（每题10分）。CyberMondayClicksinwithRecordSalesCyberMondayrockedwhilemobilesalesroared.ThedaywidelyregardedastheSuperBowlofonlinesalescreatedarecorddayforretailers,includingWalmart,andmarkedashiftinshoppingpreferencesassmartphonesandtabletsdrovenearlyathirdoftraffic—andforsomeretailers,morethanhalf.Walmart.comexpectstoregisteritsbiggestCyberMondayyet,comingoffarecordBlackFridayweekendonline.HeadingintotheafternoonMonday,thewebsitehadalreadysoldoutofPlayStation4andXboxOneconsoles,whichweren’tevendiscounted.SignificantsavingsonTVsandtabletsalsoencouragedshopping,saysJoelAnderson,CEOofWalmart.com.RetailersfromTargettoSearsarefastevolvingCyberMondayintosomethingmoreakintoCyberWeek,asonlinedealsstretchwellbeyondMonday.Asof6p.m.ET,salesonAmazonwereup44.3%overlastyear,whilesalesateBaywereup32.1%,accordingtoChannelAdvisor,whichtracksthird-partysellersoneBayandAmazon.Theonlinemarketplacesaredoingwellinpartbecauseshoppersareheadingtothosesitestofindpopularproductsthataresellingoutatregularretailers,saysScotWingo,CEOofChannelAdvisor.Flash-salesiteRueLaLastartedCyberMondaydealsonSundaywitha“Cyberthon”thatdrewmorethan350,000peopletothesite.Thesalepromotedasmuchas80%offonmorethan150brands.OnMonday,salesofColeHaanandPandoraJewelrymerchandisewerestrongest,CEOSteveDavissays.1.Retailersusedmobiledevicesanddrovenearlyathirdoftraffic,orevenmorethanhalftoonlineshopping.Asweknowthatdoesn’tbelongtothemobiledevice.A.tabletsB.smartphonesC.personalcomputer2.PlayStation4andXboxOneconsolesweresoldoutontheafternoonMondayalthoughtheyweren’tevendiscounted.A.eBay.comB.Walmart.comC.Amazon.com3.AccordingtosalesonAmazonwereup44.3%overlastyear,whilesalesateBaywereup32.1%.A.WalmartB.RueLaLaC.ChannelAdvisor4.CyberMondaydealsonSundaywitha“Cyberthon”thatdrewmorethanpeopletothesite.A.350,000B.35,000C.3,500,0005.Wecaninferfromthepassage_____isn’tanonlineretailer.A.SearsB.ChannelAdvisorC.Walmart
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What’s more, it’s not always so ______ for us to pay online as hackers might steal our user name and password.
A. safety
B. safe
C. safely
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Then your _____will be sold by auction.
A. stiff
B. staff
C. stuff
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—________________ , but I still have the feeling that it’s not safe enough.
—I couldn’t agree more. That’s why I only do street shopping.
A. Paying online is much unsafe than before
B. Paying online is less safer than before
C. Paying online is much safer than before
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An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.
A. stimulates
B. simulates
C. simulators
【答案】：请联系在线客服,或加微信好友
题干完形填空：选择正确答案，补全文章（每题10分）。ThereisnothingintheUSquitelikeBlackFriday.BeforemidnightonThursday,inmallsacrosstheUS,peoplestartqueuingoutsidethelockedentrancesofstores,makinglongerandlongerlines,coupons(优惠券),sippingcoffeeandhotchocolate,rubbingtheirhandsandstamping(跺脚)theirfeetforwarmth,chatting,andwaitingfortheclerkstoopenthedoorwhenthetimearrives.BlackFriday,thedayafterThanksgiving,whichonNov28，2014,“hasbecomeinrecentdecadesaspecialAmericanholiday”,saidtheInternationalBusinessTimes.Indeed,upto147millionBlackFridayshopperswereexpectedtothedarkofnightandtheelbows(手肘)ofothershopperssothattheycouldbringhomesomebargains,accordingtotheUSNationalRetailFederation.
【答案】：请联系在线客服,或加微信好友
题干翻译：为句子选择正确的翻译（每题10分）。1.Shoppingonlineisgettingmoreandmorepopular.A.网上购物越来越流行。B．网上购物越多，就越受欢迎。C．越多的网上购物，就越多地得到流行。2.Walmart.comexpectstoregisteritsbiggestCyberMondayyet,comingoffarecordBlackFridayweekendonline.A．沃尔玛公司期待注册其最大的网购星期一，然而却实现了黑色星期五周末在线记录。B．沃尔玛公司预测其注册的最大的在线星期一，又突破了黑色星期五周末在线记录。C．沃尔玛公司要求星期一网络技术注册，再次刷新了黑色星期五周末在线记录。3.RetailersfromTargettoSearsarefastevolvingCyberMondayintosomethingmoreakintoCyberWeek,asonlinedealsstretchwellbeyondMonday.A.从塔吉特到西尔斯的零售商们正迅速把网购一星期改为像网购星期一的促销，因为在线交易在星期一之后也很好。B．从塔吉特到西尔斯的零售商们正迅速把网购星期一演变为网购一星期的促销，因为在线交易除了星期一之外都很好。C.从塔吉特到西尔斯的零售商们正迅速把网购星期一发展成为更似网购一星期的促销，因为在线交易在星期一之后也很好。4.Theonlinemarketplacesaredoingwellinpartbecauseshoppersareheadingtothosesitestofindpopularproductsthataresellingoutatregularretailers.A．在线市场部分销售状况良好，原因是消费者去这些网站购买普通零售商店在售的畅销产品。B．在线市场销售状况良好，部分原因是，消费者去这些网站购买普通零售商店在售的畅销产品。C．在线市场销售状况良好，原因是部分消费者去这些网站购买普通零售商店在售的畅销产品。5.Clickthebutton“buy”or“addtomyshoppingcart”tocontinueshoppingotheritemsorcheckout.A.点击按钮“购买”或“加入购物车”，继续购买其他商品或检查商品。B．点击“购买”按钮或“加入购物车”，继续购买其他商品或结账离开。C．点击“购买”或“加入购物车”按钮，继续购买其他商品或办理退货手续。
【答案】：请联系在线客服,或加微信好友
It’s said that some measures have been taken _____ this problem.
A. dealing with
B. to deal with
C. dealt with
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—Can you tell us why you think this makes good business sense to you?
—We’ve been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.
A. the board of directors needn’t take the present economic situation into consideration
B. it’s not necessary for us to develop the company any more
C. we are going to have to consider finding more investors
【答案】：请联系在线客服,或加微信好友
Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.
A. virtual
B. simulated
C. actual
【答案】：请联系在线客服,或加微信好友
I couldn’t agree more. That’s ______ I only do street shopping.
A. whether
B. because
C. why
【答案】：请联系在线客服,或加微信好友
If people ________we’re very valuable they won’t buy our stock.
A. do think
B. think
C. don’t think
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Okay, let’s say we make a decision _____; what kind of price are we thinking about charging for our stock?
A. to go public
B. going public
C. go public
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，判断正误（每题10分）。OnlineShoppingSpreeSetsRecordChineseshoppersspentbillionsonlineyesterdayastheytookadvantageofdiscountsofferedonSinglesDay(November11).Itisafestivalforyoungsinglepeopletocelebratebyeatingtogether,sendinggiftsorgoingshopping,thusseizedonbyonlineretailerstoincreasesales.Ittookonly13hoursforsalesonjusttwoonlinesites,TaobaoandTmall,toflypastlastyear’soveralltotalof19.1billionyuan(US$3.1billion).ThefinalfigureofSinglesDayreachedanastonishing35.02billionyuanashundredsofthousandsofconsumersrushedtobuyclothes,furniture,andhomedecorationitemsatdiscountprices.Whatfriendsandcolleaguesgreetedeachotherwiththatdaywas“Boughtanythingtoday?”astheyexchangedtalesofbargainsordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganatmidnight.Inunderninehours,turnoverattheAlibabaGroup’sTmallandTaobaositeshadexceededthatoflastyear’sCyberMonday,asimilareventintheUnitedStates.“Wehopeothere-commercesitesalsodidagoodjobaswewantSinglesDaytobeaholidayforconsumersandagoodchanceforretailerstodiscovertheunmetneedsofshoppers,”JackMa,founderandchairmanofAlibabaGroup,toldreporters.“It’snotadifficultthingtobringourtotaltransactionsizeto100billionyuaninacoupleofyearsbutwehopetodomoretohelpvendorsandmanufacturerstoupgradetheirproductsandservicetoreachmoreclients,”Masaidatanewsbriefing.1.Onlineretailerstookholdoftheshoppingspreetoincreasesalessuccessfully.2.ThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.3.CyberMondayisasimilareventintheGreatBritain.4.Othere-commercesitesdidaswellasAlibabaGrouponSinglesDay.5.JackMa’sgoaloftransactionsizeistoreach100billionyuaninseveralyears.
【答案】：请联系在线客服,或加微信好友
—We’ve done very well so far but if we want to see serious growth ______________.
—Yeah…maybe. But I have my doubts.
A. it might be time to stick to original business model
B. it might be time not to change company model
C. it might be time to ditch our old business model and go public
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，选择正确答案（每题10分）。OrganizingaBusinessinDifferentWaysBusinessesarestructuredindifferentwaystomeetdifferentneeds.Thesimplestformofbusinessiscalledanindividualorsoleproprietorship.Theproprietorownsallofthepropertyofthebusinessandisresponsibleforeverything.Anotherkindofbusinessisapartnership.Twoormorepeoplegointobusinesstogether.Anagreementisusuallyneededtodecidehowmuchofthepartnershipeachpersoncontrols.Onekindofpartnershipiscalledalimitedliabilitypartnership.Thesehavefullpartnersandlimitedpartners.Limitedpartnersmaynotshareasmuchintheprofits,buttheyalsohavelessresponsibilityforthebusiness.Doctors,lawyersandaccountantsoftenformpartnershipstosharetheirrisksandprofits.Ahusbandandwifecanformabusinesspartnershiptogether.Partnershipsexistonlyforaslongastheownersremainalive.Thesameistrueofindividualproprietorships.Butcorporationsaredesignedtohaveanunlimitedlifetime.Acorporationisthemostcomplexkindofbusinessorganization.Corporationscansellstockasawaytoraisemoney.Stocksrepresentsharesofownershipinacompany.Investorswhobuystockcantradetheirsharesorkeepthemaslongasthecompanyisinbusiness.Acorporationisrecognizedasanentity—itsownlegalbeing,separatefromitsowners.Aboardofdirectorscontrolscorporatepolicies.Thedirectorsappointtopcompanyofficers.Thedirectorsmightormightnotholdsharesinthecorporation.Corporationscanhaveafewmajorshareholders,orownershipcanbespreadamongthegeneralpublic.Butnotallcorporationsaretraditionalbusinessesthatsellstock.Somenon-profitgroupsarealsoorganizedascorporations.1.Thispassageismainlyabout.A.whydifferentformsofbusinessrunB.whendifferentformsofbusinessraisemoneyC.howdifferentformsofbusinessareorganized2.Whatisusuallyneededtodecidetheportionofthepartnershipeachpersoncontrols?A.Arule.B.Anagreement.C.Aregulation.3.Whoarenotincludedinlimitedliabilitypartnerships?A.Fullpartners.B.Limitedpartners.C.Unlimitedpartners.4.Howcancorporationsraisemoney?A.Bysellingstock.B.Bybuyingstock.C.Byholdingcorporationshares.5.Whocontrolscorporatepoliciesinacorporation?A.Chairmanoftheboard.B.Aboardofdirectors.C.Theownerofthecorporation.
【答案】：请联系在线客服,或加微信好友
One kind of partnership is called a limited ________partnership.
A. obligation
B. responsibility
C. liability
【答案】：请联系在线客服,或加微信好友
题干翻译：为句子选择正确的翻译（每题10分）。1.Notallcorporationsaretraditionalbusinessesthatsellstock.A.所有的公司都不是出售股票的传统企业。B.并非所有的公司都是出售股票的传统企业。C.并非所有的公司都是非出售股票的传统企业。2.Butdon’tforget,someofthosecompaniesmadeakilling.A.但是不要忘记，一些公司垮掉了。B.但是不要忘记，一些公司进行了谋杀。C.但是不要忘记，一些公司赚了大钱。3.Idon’tthinkthere’salotofappetiteforadventureinthemarketrightnow.A.我不认为如今在市场中有很多冒险的欲望。B.我认为如今在市场中没有很多冒险的欲望。C.我认为如今在市场中有很多冒险的好奇心。4.Iseeourcompanyasenteringatransitoryperiod.A.我认为我们公司正进入一个过渡期。B.我明白我们公司正进入一个过渡期。C.我看着我们公司正进入一个过渡期。5.Wesimplydon’thavethefundstomakeanyseriousinvestmentstowardsobtainingabiggermarketshare.A.我们根本没有资金进行严肃的投资买到更大的市场股份。B.我们根本没有资金进行严重的投资达到更大的市场分享。C.我们根本没有资金进行大量的投资获取更大的市场份额。
【答案】：请联系在线客服,或加微信好友
—Okay, what is the decision?
—As you know, we have been a privately held, family-owned company for over 120 years,_____________.
A. and I think it definitely has a bright future
B. but it may be time to consider some major changes
C. but the company faces tough competition
【答案】：请联系在线客服,或加微信好友
货币、汇率、信用、利率、金融工具等是现代金融运作的基本范畴，也是现代金融体系必不可少的基本要素。
对
错
【答案】：请联系在线客服,或加微信好友
货币在（ ）时执行流通手段的职能。
A. 支付工资
B. 商品买卖
C. 表现商品价值
D. 缴纳税款
【答案】：请联系在线客服,或加微信好友
题干阅读理解：根据文章内容，判断正误（每题10分）。ThreeAmericansWinNobelEconomicsPrizeTheRoyalSwedishAcademyofSciencesawardedtheNobelPrizeineconomicstothreeAmericans,EugeneFama,LarsPeterHansenandRobertShilleronOct.14,2013.EugeneFamaandLarsPeterHansenarebothprofessorsattheUniversityofChicago.RobertShillerisaprofessoratYaleUniversity.Theywillsharetheprizeworthabout1.2milliondollars.“Thisyear’sprizeineconomicsciencesisaboutpredictions.”Allthreeofthisyear’sprizewinnersaremainlyknownfortheirresearchandexplanationsofpricingforcesinfinancialmarkets.Theyhavehadabiginfluenceonthewaypeoplelookatandtalkaboutfinancialmarkets.EugeneFama’sresearchonfinancialmarketsinthe1960sledmarketwatcherstochangetheirideasaboutinvesting.Hisideasarelinkedtothetheorythatmarketsareefficient,whichmeansmarketactorstakingallavailableinformationtocreatethecorrectpriceforthingsatanygiventime.Thisalsomeansthatovershortperiodsoftime,itisnotpossibletopredictprices.RobertShillerfound,however,thatoverlongperiods,theoppositeistrue.Itispossibletopredictthemovementofpricesandthatpricechangesarelinkedtohumanbehavior.Thefindingsofbotheconomistshaveledtothegrowthofindexfunds,investingmanydifferentsecuritiesasawaytoreducerisk.MrShilleralsohelpedtocreatetheStandard&Poor’sCase-Shillerhomepricesindex.ThatindexfollowshomepricesacrosstheUnitedStates.LarsPeterHansendevelopedamethodforstudyinghistoricalpricinginformation.HismethodsupportsMrShiller’sfindingsandhasinfluencedeffortstopredictpricesinthefinancialindustry.TheNobelPrizeineconomicswasnotcreatedbyAlfredNobel,butwasestablishedinhismemorybySweden’scentralbankin1968.1.TheRoyalSwedishAcademyofSciencesawardedtheNobelPrizeinelectronicstothreeAmericansonOct.14,2013.2.EugeneFama,LarsPeterHansenandRobertShillerwontheprizefortheirresearchandexplanationsofpricingforcesinfinancialmarkets.3.EugeneFama’sresearchonfinancialmarketsinthe1960sresultedinsomechangeinhowmarketwatcherslookatinvesting.4.Thefindingsofbotheconomistshaveledtothegrowthofpriceprediction,investingmanydifferentsecuritiesasawaytoreducerisk.5.TheNobelPrizeineconomicswasestablishedinmemoryofAlfredNobelbySweden’scentralbankin1968.
【答案】：请联系在线客服,或加微信好友
His method supports Mr Shiller’s findings and has ________efforts to predict prices in the financial industry.
A. influenced
B. influentially
C. influence
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Well，the day we offer stock for sale is the day we will see how much______there is in our company.
A. fact
B. fate
C. faith
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But Jerry, have you really thought this ______? You would essentially be giving up the company that your great-grandfather built.
A. through
B. of
C. about
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美元与黄金挂钩，其他国家货币与美元挂钩是（ ）的特点。
A. 布雷顿森林体系
B. 国际金块本位制
C. 国际金本位制
D. 牙买加体系
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只有经济部门存在资金余缺的情况下，才产生了对金融的需求。
对
错
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从一个国家（地区）来看，所有经济部门之间的金融活动构成了整个金融体系。
对
错
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金融供求及其交易源于社会各部门的经济活动。
对
错
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His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.
A. which
B. who
C. that
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各国货币体层次划分的主要依据是（ ）。
A. 金融资产的种类
B. 金融资产的价值大小
C. 金融资产的流动性
D. 金融资产的重要性
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居民会基于流动性、收益性和安全性来进行赤字管理。
对
错
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居民的赤字可以通过以下哪种方式弥补( )。
A. 购买债券
B. 消费贷款
C. 发行股票
D. 购买保险
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各经济部门的金融活动及其彼此间的平衡关系可以通过( )来反映。
A. 资产负债表
B. 金融机构信贷结构表
C. 资金流量表
D. 现金流量表
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在市场经济条件下，发行（ ）是财政最常用、最普遍的筹措资金方式。
A. 政府债券
B. 公司债权
C. 商业票据
D. 股票
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采取独资、合资或合作等方式在国外建立新企业的“绿地投资”属于（ ）投资。
A. 国际间接投资
B. 国际直接投资
C. 国际金融投资
D. 国际结算
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现代社会中，不同的经济部门之间有的总体是盈余的，有的总体是赤字的，他们之间主要通过( )活动来实现平衡。
A. 金融
B. 财政
C. 救济
D. 调整消费
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中国人民银行公布的货币量指标中的货币增长率指标反映了（ ）的变化状况。
A. 货币存量
B. 货币增量
C. 货币流量
D. 货币总量
【答案】：请联系在线客服,或加微信好友
贝币和谷帛是我国历史上的（ ）。
A. 纸币
B. 信用货币
C. 金属货币
D. 实物货币
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牙买加体系规定美元和黄金不再作为国际储备货币。
对
错
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一定时期内货币流通速度与现金、存款货币的乘积就是货币存量。
对
错
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货币作为价值贮藏形式的最大优势在于它的收益性。
对
错
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我国货币的发行量取决于我国中央银行拥有的黄金外汇储备量。
对
错
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我国货币层次中的M0即现钞是指商业银行的库存现金、居民手中的现钞和企业单位的备用金。
对
错
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汇率变化常给交易人带来损失或盈利，下列（ ）不属于汇率风险。
A. 进出口贸易中因汇率变动而引起损失
B. 一国持有的外汇资产长期、大幅度贬值
C. 对外举债由于汇率变动而引起损失
D. 黑客入侵外汇交易系统导致损失
【答案】：请联系在线客服,或加微信好友
目前人民币汇率实行的是( )。
A. 以市场供求为基础的、单一的、有管理的固定汇率制
B. 以市场供求为基础的、参考一篮子货币进行调节、有管理的浮动汇率制
C. 以市场供求为基础的、单一的钉住汇率制
D. 以市场供求为基础的、单一的弹性汇率制
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（ ）认为汇率在一定时期内的变化是由两个国家在这段时期内的通货膨胀率的差异决定的。
A. 相对购买力平价理论
B. 绝对购买力平价理论
C. 汇兑心理说
D. 利率平价理论
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在现行结售汇制度下，我国外管局每个交易日公布的汇率是（ ）。
A. 买入汇率
B. 套算汇率
C. 卖出汇率
D. 中间汇率
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牙买加体系下的汇率制度具有多样性，可以归结为三类。下列（ ）不属于三类中的内容。
A. 可调整的钉住汇率制
B. 有限浮动的中间汇率制
C. 更灵活的浮动汇率制
D. 可调整的固定汇率制
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浮动汇率制允许汇率随外汇市场供求关系的变化而自由波动，各国货币当局无需干预外汇市场。
对
错
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越南盾、缅甸元由于是非自由兑换货币，因而不是外汇。
对
错
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远期汇率高于即期汇率称为升水；远期汇率低于即期汇率称为贴水。
对
错
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不管是直接标价法下还是间接标价法下，买入汇率总是低于卖出汇率。
对
错
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根据利率平价理论，利率与汇率的关系是：利率高的国家货币在远期外汇市场上升水，利率低的国家货币在远期外汇市场上贴水。
对
错
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以下融资形式中属于间接融资范畴的是（ ）。
A. 商业票据
B. 贷款
C. 商业票据
D. 债券
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下列（ ）不属于构建信用体系的基础性保障。
A. 产权制度
B. 法律规范
C. 社会征信系统
D. 道德规范
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信用的基本特征是（ ）。
A. 一手交钱，一手交货
B. 以还本付息为条件的价值单方面转移
C. 无偿的赠与或援助
D. 无条件的价值单方面让渡
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现代信用活动的基础是（ ）。
A. 经济中存在大量的资金需求
B. 现代经济中广泛存在着赤字和盈余单位
C. 现代市场经济的出现
D. 现代银行和信用货币体系的建立
【答案】：请联系在线客服,或加微信好友
商业信用是以商品形态提供的信用，提供信用的一方通常是（ ）。
A. 消费者
B. 买方
C. 卖方
D. 交易双方
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商业票据可以通过背书流通转让，发挥货币交换媒介职能，因而被称为商业货币。
对
错
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货币和信用是两个不同的范畴，二者的发展始终保持相对独立的状态。
对
错
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高利贷是前资本主义社会的信用形式，在资本主义生产方式确立与现代银行和信用体系建立之后，这一信用形式已不复存在。
对
错
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货币借贷是现代信用的惟一形态。
对
错
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在现代社会中，任何信用活动几乎都是货币运动：信用的扩张与紧缩意味着对货币供给与流通的调整，微观主体的信用活动意味着货币在不同主体之间的流动。
对
错
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2016年1月29日，日本央行宣布将从2016年2月16日起，对部分存款利率实行-0.1%制度。这个存款利率指的是 （ ）。
A. 银行法定准备金存款
B. 企业银行存款
C. 居民定期存款
D. 银行超额准备金存款
【答案】：请联系在线客服,或加微信好友
一般而言，市场利率上升，多数人会预期（ ）。
A. 未来上市公司的盈利水平有可能降低，会导致资产价格下跌
B. 未来上市公司的盈利水平有可能提高，会导致资产价格上涨
C. 未来上市公司的盈利水平有可能提高，会导致资产价格下跌
D. 未来上市公司的盈利水平有可能降低，会导致资产价格上涨
【答案】：请联系在线客服,或加微信好友
结合我国经济金融发展和加入世界贸易组织后开放金融市场的需要，中国人民银行将按照（ ）的基本步骤推进利率市场化。
A. 先外币、后本币，先存款、后贷款
B. 先外币、后本币，先贷款、后存款
C. 先本币、后外币，先存款、后贷款
D. 先本币、后外币，先贷款、后存款
【答案】：请联系在线客服,或加微信好友
影响利率的风险因素不包括（ ）。
A. 借贷风险
B. 流动性风险
C. 违约风险
D. 税收风险
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已知某年的预期通货膨胀率为6％，名义利率为10％，则实际利率近似为（ ）。
A. 16％
B. 10％
C. 6％
D. 4％
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当名义利率高于通货膨胀率时，实际利率为负，我们称之为负利率。
对
错
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物价水平不变从而货币实际购买力不变时的利率我们称为实际利率。
对
错
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远期利率是隐含在给定即期利率中的从现在到未来某一时点的利率。
对
错
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在利率体系中发挥指导性作用的利率是官定利率。
对
错
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马克思认为，利息在本质上是利润的一部分。
对
错
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于1613年开市的（ ）被认为是以股票交易为中心的证券市场的开端。
A. 泛欧交易所
B. 伦敦证券交易所
C. 纽约证券交易所
D. 阿姆斯特丹证券交易所
【答案】：请联系在线客服,或加微信好友
下列属于所有权凭证的金融工具是（ ）。
A. 公司债券
B. 股票
C. 银行承兑票据
D. 短期国债
【答案】：请联系在线客服,或加微信好友
我国于（ ）正式成立上海黄金交易所，黄金开始在有形交易市场上挂牌交易。
A. 2002年
B. 2003年
C. 1996年
D. 1999年
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同业拆借市场的形成源于中央银行对商业银行（ ）的要求。
A. 资金总量
B. 法定存款准备金
C. 盈利水平
D. 信贷规模
【答案】：请联系在线客服,或加微信好友
金融市场是统一市场体系的一个重要组成部分，属于（ ）。它与消费品市场、生产资料市场、劳动力市场、技术市场、信息市场、房地产市场、旅游服务市场等各类市场相互联系，相互依存，共同形成统一市场的有机整体。
A. 要素市场
B. 无形市场
C. 衍生品市场
D. 产品市场
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黄金现在已经不是货币，只是普通商品，所以黄金市场也不应该算是金融市场。（ ）
对
错
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柜台交易方式是指在各个金融机构柜台上进行面议、分散交易的方式。（ ）
对
错
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金融机构是金融市场上的最重要的中介机构。（ ）
对
错
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债券市场既可以属于货币市场的，也可以属于资本市场的。（ ）
对
错
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政府是一国金融市场上主要的资金需求者，而中央银行是主要的资金供给者。（ ）
对
错
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在回购协议的交易中，（ ）是交易双方最关注的因素。
A. 回购期限
B. 回购价格
C. 回购利率
D. 售出价格
【答案】：请联系在线客服,或加微信好友
目前我国货币市场交易量最大的子市场是（ ）。
A. 拆借市场
B. 国库券市场
C. 票据市场
D. 回购市场
【答案】：请联系在线客服,或加微信好友
美国的证券市场不包括( )。
A. 主板
B. 纳斯达克市场
C. 创业板市场
D. OTCBB
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下列各项中不属于资本市场功能的是( )。
A. 增加政府财政收入
B. 促进产业结构优化升级
C. 促进并购与重组
D. 资源有效配置的场所
【答案】：请联系在线客服,或加微信好友
下列各项中不属于国库券市场特点的是（ ）。
A. 高安全性
B. 高收益性
C. 高流动性
D. 市场价格波动小
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国库券通常采取（ ）发行方式，即政府以低于国库券面值的价格向投资者发售国库券，到期后按面值偿付。
A. 转让
B. 贴现
C. 公募
D. 私募
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中央银行既可以直接在发行市场上购买国库券，也可以在流通市场上进行国库券买卖。
对
错
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货币市场是指以期限在1年以上的金融工具为媒介进行短期资金融通的市场。
对
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可转让大额定期存单综合了流动性和收益性，因此利率较高。
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非金融性企业参与回购协议市场的目的是在保持良好流动性的基础上获得更高的收益。
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可转让大额定期存单是金融创新的典型，结合了定期存款的流动性和活期存款的收益性。
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狭义的资本市场专指（ ）。
A. 中长期债券市场
B. 股票市场
C. 基金市场
D. 有价证券市场
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下列各项中不属于资本市场特点的是（ ）。
A. 交易工具的期限长
B. 筹资的目的是满足周转性资金需要
C. 筹资和交易的规模大
D. 筹资的目的是满足投资性资金需要
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证券发行市场的参与主体不包括（ ）。
A. 证监会
B. 证券发行人
C. 证券投资者
D. 证券中介机构
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在证券发行市场中，证券发行人和证券投资者共同构成市场的参与主体。
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发达完善的资本市场是一个多层次的资本市场。
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资本市场是筹资与投资平台。
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广义的资本市场包括中长期债券市场、股票市场和基金市场。
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证券商是在证券交易所充当交易中介而收取佣金的商人。
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（ ）的贷款对象只限于成员国财政金融当局，贷款用途只限于弥补成员国国际收支逆差或用于经常项目的国际支付。
A. 国际货币基金组织
B. 国际金融公司
C. 世界银行
D. 国际开发协会
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（ ）专门向较贫穷的发展中国家发放条件较宽的长期贷款的国际金融机构，其宗旨主要是向最贫穷的成员国提供无息贷款，促进它们的经济发展，这种贷款具有援助性质。
A. 多边投资担保机构
B. 世界银行
C. 国际金融公司
D. 国际开发协会
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具有融物和融资的双重功能的非银行金融机构是（ ）。
A. 金融租赁公司
B. 保险公司
C. 证券公司
D. 信托投资公司
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下列（ ）不是银行类金融机构。
A. 政策性银行
B. 商业银行
C. 投资银行
D. 储蓄银行
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（ ）是金融机构的传统功能，其对商品交易的顺利实现、货币支付与清算和社会交易成本的节约具有重要意义。
A. 支付结算服务
B. 风险转移与管理
C. 融通资金
D. 降低交易成本
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金融机构的产生与发展内生于实体经济活动的需要。（ ）
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我国在1999年后分业经营的管理体制有所松动，出现混业趋势。 （ ）
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储蓄银行是以社员认缴的股金和存款为主要负债、以向社员发放的贷款为主要资产并为社员提供结算等中间业务服务的合作性金融机构。（ ）
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小额贷款公司由自然人、企业法人与其他社会组织投资设立，以服务“三农”为宗旨，其和商业银行一样，可吸收公众存款。（ ）
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金融租赁公司兴起于20世纪初，是为企业技术改造、新产品开发及产品销售提供金融服务，以中长期金融业务为主的非银行金融机构。（ ）
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商业银行的资本按其来源可分两类，其中（ ）是银行真正意义上的自有资金。
A. 附属资本
B. 呆账准备
C. 长期次级债
D. 核心资本
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商业银行的（ ）是指形成商业银行资产来源的业务。
A. 负债业务
B. 中间业务
C. 资产业务
D. 表外业务
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1694年，英国建立的第一家股份制商业银行是（ ），它的建立标志着现代银行业的兴起和高利贷的垄断地位被打破。
A. 丽如银行
B. 渣打银行
C. 英格兰银行
D. 汇丰银行
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（ ）是商业银行最基本、最能反映其经营活动特征的职能。
A. 信用创造
B. 转移与管理风险
C. 信用中介
D. 支付中介
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商业银行风险管理中，（ ）是指揭示与认清风险，分析风险的起因与可能的后果，其准确与否，直接关系到能否有效地防范和控制风险损失。
A. 风险识别
B. 风险计算
C. 风险控制
D. 风险衡量
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商业银行风险管理包括风险衡量和风险控制两方面内容。（ ）
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信贷资产是商业银行保持流动性的最重要的资产。（ ）
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商业银行风险管理的重点是将风险控制在可承受的范围之内。（ ）
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商业银行的产生可概括为：由货币兑换业、货币保管业到货币经营业，进而形成商业银行。（ ）
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一般而言，流动性强的资产盈利性高，而高盈利性往往伴随高风险性。（ ）
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中央银行发行央行票据的主要目的是（ ）。
A. 筹集资金
B. 扩大经营
C. 增加盈利
D. 回笼货币
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我国目前实行的中央银行体制属于（ ）。
A. 跨国中央银行制
B. 复合中央银行制
C. 单一中央银行制
D. 准中央银行制
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一国负责制定和实施货币政策的金融机构是（ ）。
A. 专业银行
B. 中央银行
C. 商业银行
D. 政策性银行
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中央银行区别于普通商业银行的最根本标志是（ ）。
A. 对金融体系进行监管
B. 保存存款准备金
C. 执行货币政策
D. 独享货币发行垄断权
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下列属于中央银行资产项目的是（ ）。
A. 商业银行等金融机构存款
B. 政府债券
C. 流通中的货币
D. 政府和公共机构存款
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中央银行的存款业务不针对普通公众办理，且不以盈利为主要目的，具有一定的强制性。 （ ）
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中央银行是特殊的银行，其职能的发挥要求它必须保持一定的独立性。但是中央银行对政府的独立性总是相对的。因而，中央银行与政府的利益总是冲突的。（ ）
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充当最后贷款人是中央银行作为“政府的银行”职能的体现。（ ）
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2003年以后监管商业银行的业务经营成为中国人民银行的重要职责之一。（ ）
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在组织结构上逐步实行国有化、明确中央银行宏观调控的任务、法律为宏观调控提供保障是中央银行制度完善、健全的标志。（ ）
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（ ）是通货膨胀的社会经济效应。
A. 失业增加
B. 经济衰退
C. 投资成本升高
D. 强制储蓄
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在高通胀的经济环境中，下列表述最正确的是（ ）。
A. 持有银行存款的债权人受益
B. 已从银行获得贷款的债务人受益
C. 高通胀将导致本国货币名义汇率对外大幅度升值
D. 对有固定收入的群体有利
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通货-存款比率主要取决于（ ）。
A. 公众的行为
B. 政府的行为
C. 货币当局的行为
D. 商业银行的行为
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在货币供给的基本模型Ms=mB中，m代表（ ）。
A. 派生存款
B. 基础货币
C. 货币供给量
D. 货币乘数
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中央银行的下列哪项业务不会引起基础货币的增加（ ）。
A. 购买国债
B. 用外汇储备购买国外资产
C. 向商业银行再贴现
D. 在外汇市场购入外汇
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凯恩斯认为，人们持有货币的动机来源于流动性偏好这种普遍的心理倾向，而偏好流动性则是出于交易动机和投机动机。 （ ）
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黄金虽然已经退出了货币历史舞台，但在国际储备资产中仍然是最重要的和占据主要份额的资产。（ ）
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货币需求量的决定与变化主要受收入、财富等规模变量的影响。 （ ）
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商业银行以原始存款为基础发放的贷款，通过转账支付又会创造出新的存款。 （ ）
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货币供给量是基础货币与存款乘数的乘积。 （ ）
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下列可能影响货币政策外部时滞的因素是（ ）。
A. 认识到采取措施的必要性
B. 决定采取具体措施调控经济
C. 国际金融危机的冲击或扰动
D. 对宏观经济进行深入分析
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在货币政策最终目标中，相互之间关系一致的是（ ）。
A. 经济增长与充分就业
B. 物价稳定与国际收支平衡
C. 物价稳定与经济增长
D. 物价稳定与充分就业
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货币政策的作用过程包含三个环节，不属于这三个环节的是（ ）。
A. 金融机构至企业、居民
B. 中央银行至金融机构
C. 银行金融机构至非银行金融机构
D. 企业、居民至国民经济各变量
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保持（ ）稳定是保证市场经济中价格机制发挥作用的前提。
A. 汇率
B. 利率
C. 币值
D. 国际收支
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货币政策可选择的操作指标主要包括（ ）。
A. 准备金和利率
B. 超额准备金和再贴现率
C. 准备金和基础货币
D. 基础货币和利率
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量化宽松的货币政策以利率是零或负值为基本特征。
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一般而言，货币政策中介指标的可控性、可测性要强于操作指标，而相关性则弱于操作指标。
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中央银行在公开市场上卖出有价证券，只是等额地回笼基础货币，而非等额地回收货币供给量。
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从中央银行采取行动到对政策目标产生影响所经过的时间称之为行动时滞。
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在一般性货币政策工具中，主动性和灵活性强，调控效果最为和缓的是再贴现政策。
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题干二、阅读理解：根据文章内容，判断正误（共50分）。WhoKilledNokia?Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn’tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany’smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple’sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany’stopmanagershadaterrifyingreputation.SomemembersofNokia’sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn’twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers’goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It’ssaleswork.”Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia’stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正确选T，错误选F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.2.Nokia’smiddlemanagerswerefranktotellthetruth,butthetoponesdidn’tlistentothem.3.Nokia’stopmanagersweretoomoodytohearanythinggoodbutharsh.4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.5.Nokia’stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.
【答案】：请联系在线客服,或加微信好友
题干二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WhatWeHaveHere:AFailuretoCommunicateItisthething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay—withanyone.Shouldyouoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。HowGoogleContinuestoKeepEmployeesHappyWorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutitsentirecompany.WorkingforGooglecomeswithperksthatmostotherorganizationscan’tprovide–bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany’ssecrettosuccessisputtingthesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoalofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.“It’slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployeesandfutureonestoloveithere,becausethat’swhat’sgoingtomakeussuccessful,”saidKarenMay,theVicePresidentofpeopledevelopmentatGoogle.Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtimeonaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,andyoureallylisten,”Maysaid.GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-askedquestions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployeesandleadersworktogethertosolveproblems.操作提示：通过题目后的下拉选项框选择正确答案。1.HowwouldyoudescribeGoogle?A.Medium-sizedinternationalcompanyB.LargeglobalenterprisesC.LargeAmericancompany2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.B.Shuttlingtheemployeesbetweenhomeandoffice.C.Offeringentertainingequipmentinworkplace.3.WhofoundedGoogle?A.LarryPageandSergeyBrinB.KarenMayC.SergeyBrin4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT?A.KnowallinformationofGoogleanddiscussquestionswithyourleaders.B.Onlyworkfortheprojectyouchoose.C.Playbowlingwithyourcolleaguesandgetawayfrommundaneerrands.5.WhatisGoogle’ssecrettosuccess?A.Innovatinghi-techproducts.B.Payinghighsalarytotheemployeesandpracticingstrictmanagement.C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.
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题干二、阅读理解：根据文章内容，完成选择题（共50分）。HowtoHandleaBadPerformanceReviewGettingabadperformancereviewcanmakeyoufeelangry,unappreciated,defeated,andhopeless.Butit’snottheendoftheworld.Rememberthatthewayyourespondtothisappraisalcanmakeallthedifferenceinthenextone.Evenifyoubelievethatthereviewisinaccurateandthatyourbossiscompletelywrong,youwillbenefitbyreactinginamature,adultmanner.Herearesomesuggestions:Staycalm.Relax.Breathe.Donotoverreactandbeobjective.Especially,donotsaythingsthatwilllikelyberegrettedlater.Besides,thepersongivingtheperformancereviewmayormaynotbetheonewhohaswrittenthebadreview.WhattoDoWhenReceivingaBadPerformanceReviewIt’sbesttolistenattentively.Andmakecommentsorremarksonlywhenaskedforthem.Besides,duringtheperformancereview,youwillbegiventhechancetorespondandmaydisagree.WhattoDoAfterReceivingaBadPerformanceReviewDon’tbeintimidatedbythebadperformancereviewandwanttoquitthejob;instead,learnfromit.Also,iftheorganizationallowstheiremployeestomakeawrittenstatementontheirownbehalf,domakeone.Itisimportantfortheworkertoshowwhyshedoesnotagreewiththebedperformancereview;forinstance,anemployeemayexpresstheirdifferentunderstandingand,atthesametime,awillingnesstocomplywithanyconstructivesuggestions.WaystoImproveaBadPerformanceReviewAwaytoimproveabadperformancereviewistosetself-reviews,thatis,establishperformancestandards.Anotherwaytoimproveabadreviewistolearnmoreaboutwhatthemanager,supervisor,orbosswantsorexpectsfromhis/heremployees.Learningwhatitwasthatcausedabadperformancereviewhelpstoimproveprofessionalgrowthandencouragesaswellasmotivatestheworkertodobetterinordertoreceiveagoodreviewnexttime.操作提示：通过题目后的下拉选项框选择正确答案。1.Whatshouldyoudowhenyouaregivenabadperformancereview?A.Arguewithyourboss.B.Makeimmediateremarks.C.Staycalmandlistencarefully.2.Whatshouldyoudoafteryouaregivenabadperformancereview?A.Quityourjobimmediately.B.Insistonmakingcomments.C.Learnfromthereview.3.Whatshouldyoudoifyoudonotagreewiththebadperformancereview?A.Tellthebossdirectlythatyoudonotagreewiththereview.B.Makeawrittenstatementonyourownbehalfifitisallowed.C.Donotexpressyourdifferentunderstandinginawrittenstatement.4.Howdoyouimproveabadperformancereview?A.Understandtheestablishedperformancestandards.B.Learnmoreaboutwhattheemployeewantsorexpects.C.Learnwhatthepersonwhogivesthereviewmaythink.5.Whyshouldweunderstandthecauseofabadperformancereview?A.Becauseithelpstheemployeetogetpromotedimmediately.B.Becauseitencouragesandmotivatestheworkertodobetter.C.Becauseitpreventstheemployeefromprofessionalgrowth.
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题干二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。OnMay27,1995,ourlifewassuddenlychanged.Ithappenedafewminutespastthree,whenmyhusband,Chris,fellfromhishorseasitjumpedoverafence.Chriswasparalyzed(瘫痪)fromthechestdown,tobreathenormally.Ashewasthrownfromhishorse,weenteredintoalifeofdisabilitywithlotsofunexpectedchallenges.Wewentfromthe“haves”tothe“have-nots”.Orsowethought.Yetwhatwediscoveredlaterwereallthegiftsthatcameoutofsharingdifficulties.Wecametolearnthatsomethingcouldhappeninadisaster.AllovertheworldpeoplecaredforChrissomuchthatlettersandpostcardspouredineveryday.BytheendofthethirdweekinamedicalcenterinVirginia,about35,000piecesofhadbeenreceivedandsorted.As,weopenedletterafterletter.Theygaveuscomfortandbecameasourceofstrengthforus.Weusethemtoencourageourselves.Iwouldgotothepileoflettersmarkedwith“funny”ifweneedalaugh,ortothe“disabled”boxtofindadvicefrompeopleinwheelchairsoreveninbedlivinghappilyand.Theseletters,werealized,hadtobeshared.Andsohereweofferoneofthemtoyou.
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题干二、听力理解：听录音，判断正误（共50分）。请听录音：操作提示：正确选“T”，错误选“F”。1.Twodifferentcorporateculturesarediscussedinthedialog.2.Melinda’scompanyalsohasacreativeculture.3.AccordingtoJack,theimportantthingistohiretherightemployeesinthefirstplace.4.Inacreativecultureteamworkisnotencouraged.5.Acreativecultureisbetterthanacollaborativeculture.
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Do you have_____ friends in Shanghai?
A. many
B. any
C. not
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I am getting too fat. I have to _____ my weight.
A. work off
B. work of
C. work out
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Quite often after dinner, they _____ music in a pub and _____ home about midnight.
A. are playing…are going
B. will play… are going
C. play…go
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A: The classroom is not big enough for 50 students.
B: Yes, I agree. It’s _____.
A. too small
B. no big
C. not enough bigger
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A: I have a light breakfast early in the morning.
B: _____.
A. So have I
B. Me too
C. So am I
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题干提示：请将正确答案的序号（大写字母ABC）填写在空白处，系统自动判分Wehearalotaboutwhales(鲸).whalesdieeveryyear.Peoplekillthemtouseoil.Weneedtoprotect（保护）them.Youwhalesintheseainmanypartsoftheworld.Now”Whale-watching”isatourist(旅游者)activityinsomeplaces.Thereareboatstotakeyoutowatchwhalesinnature.Whatthewhalesfeelaboutthis?Well,theyenjoythis.Thewhalesswimveryclosetotheboat–sometimes_close!Theylikegettingclosetopeople.1.A.HowmuchB.HowmanyC.Many2.A.theirB.themC.they3.A.areseeingB.havetoseeC.cansee4.A./B.doC.are5.A.tooB.enoughC.still
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题干Itisfiveo’clockonSaturdayafternoonandMaryisinthekitchen.Sheisworking.Sheismakingdinnerforsomefriends.Atthesametimesheisdrinkingcoffee.HerfriendsoftencometodinneronSaturday.Theyusuallyarriveataboutseveno’clock,andtheybringtheirinstruments(乐器).Afterdinnertheyplaymusicanddrinkwine.Theyusuallygohomeaboutmidnight（午夜）.MaryiscookingItalianfoodtoday.Sheislisteningtotheradioandsinging.1.Whattimeisitnow?A.Itisfive.B.Itisaboutseven.C.Itisaboutmidnight.2.Whoarecomingtodinner?A.Mary’sparents.B.Mary’sneighbours.C.Mary’sfriends.3.Maryis______________atthesametime.A.makingdinneranddrinkingcoffeeB.listeningtotheradioandplayinginstrumentC.singinganddancing4.Maryisgoingtocook_________.A.EnglishfoodB.ChinesefoodC.Italianfood5.WhendoMary’sfriendsusuallyleave?A.Aboutmidnight.B.Aboutseveno’clock.C.Immediately(马上)afterdinner.提示：请将正确答案的序号（大写字母ABC）填写在空白处，系统自动判分您的答案是：1.2.3.4.5.
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题干QuiteafewAmericansownmotorhomes（车房）.Themotorhomeisdragged（拖）bythecar.Ithasabedroom,livingroom,kitchen,andabathroom.Alargemotorhomemayhavetwoorthreebedrooms.Themotorhomeisforholidays.Peoplecandrivetheirmotorhometothemountains.Theycanliveinitforafewdaysorweeks.ThereareparksformotorhomesintheUnitedStates.SomeretiredpeopledriveamotorhomeacrosstheUnitedStates.Theywanttovisitnationalparksandsomefarawayplaces.Theyhaveneverbeentothoseplacesbefore.1.SomeAmericanshavemotorhomes.A.Right.B.Wrong.C.Doesn’tsay.2.Youcancook,eatandsleepinamotorhome.A.Right.B.Wrong.C.Doesn’tsay.3.Americanstravelallovertheworldinamotorhome.ARight.B.Wrong.C.Doesn’tsay.4.Peoplecanstayinamotorhomeforaholidayinthemountains.A.Right.B.Wrong.C.Doesn’tsay.5.SomeoldpeopledriveamotorhomeacrosstheUnitedStates.A.Right.B.Wrong.C.Doesn’tsay.提示：请将正确答案的序号（大写字母ABC）填写在空白处，系统自动判分您的答案是：1.2.3.4.5.
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Xiaoyan has a reservation _________ a single room. (*)
a. to
b. for
c. at
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–Where do ______ live? (*)
— ______ home is in London.
a. they, They
b. their, They
c. they, Their
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–What is your job?
–I am ________ information technology manager.
a. an
b. a
c. /
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— ________ like to have a coffee? (*)
— Yes, please.
A. Are you
B. Would you
C. Can you
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I’m sorry she’s not in. Would you like to a message?
a. keep
b. rest
c. leave
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A: I saw Tom just now at the café. (*)
B: It _________ be him. He went to U.S.A. yesterday.
a. mustn’t
b. can’t
c. shouldn’t
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He is _________ on the 6 o’clock train on Friday evening.
a. travelling
b. travel
c. travels
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This radio is ……….. than that one.
a. more expensive
b. very expensive
c. as expensive
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A: will the meal take?
B: It’ll take two hours, I think.
a. How long
b. How many
c. How much
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He is a good student. He early.
a. come always
b. always comes
c. always come
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题干InBritainpeopleusuallyhaveadoctorneartheirhomeorintheirtown.Thisisthelocaldoctor.Youhavetoregisterwithadoctorbeforeyoucanmakeanappointment.Youusuallyhavetofillinaformandthedoctorexaminesyou.Familiesoftenallregisterwiththesamedoctor.Doctorsoftenworktogetheringroups,andthenameoftheplacewheretheyworkisaDoctor’sSurgery.Thegovernmentpaysforthissystem,anditisfreetogotoseeyourdoctor.Ifthedoctordecidesthatyouneedtreatmenthecanprescribemedicine.Forexamplehecanprescribeantibioticsforaninfection.Medicinecanbetabletstotakewithwaterorliquidtodrink.Thedoctorwritestheprescription.Youtaketheprescriptiontothechemist’s,andthechemistwillmakeupthemedicineforyou.Youusuallyhavetopaysomemoneyforthemedicine—butyoudon’thavetopaythefullprice.1.Britishpeopleusuallygoalongwaytoseeadoctor.A.Right.B.Wrong.C.Doesn’tsay.2.SomerichBritishfamiliesdon’tregisterwiththesamedoctor.A.Right.B.Wrong.C.Doesn’tway.3.Britishpeopledon’thavetopaywhentheyseetheirdoctor.A.Right.B.Wrong.C.Doesn’tsay.4.DoctorsalwaysworkaloneintheirownDoctor’sSurgery.A.Right.B.Wrong.C.Doesn’tsay.5.Britishpeopleusuallyhavetopayfortheirprescriptionatthechemist’s.A.Right.B.Wrong.C.Doesn’tsay.提示：请将正确答案的序号（大写字母ABC）填写在空白处，系统自动判分您的答案是：1.2.3.4.5.
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题干Americansliketravellingaroundduringtheirholidays.Theycanusetrains,buses,orcars.IntheUnitedStates,itisexpensivetotravelbytrain;andalthoughbustravelisveryconvenientandinexpensive,itisalittleuncomfortable.SomostAmericansprefertodrivetheirowncars.Peoplesometimestravelbyhitch-hiking.Thetravellersstandattheroadsideandmakeasignwiththeirthumbs(拇指).Mostcarortruckdriverswouldbegladtostopandgivethemafreelift（搭便车）.Duringtravel,AmericanscanstayinaHolidayInn.HolidayInnisaverypopularhotelbecauseitisusuallyinexpensiveandisopendayandnight.Theycanalsostayinmotels.Motelsnotonlyofferroomsfortravellers,butalsoprovide(提供)parkingplacesfortheircars.Forstudentsandotheryoungpeople,theycanchooseyouthhostels（青年旅社）.YouthhostelsofferthemevenmoreinexpensiveplacesthanHolidayInns.Theycanalsogiveyoungpeopleanopportunitytomakenewfriends.1.Travellingbycarisexpensiveanduncomfortable.A.Right.B.Wrong.C.Doesn’tsay.2.Onlyyoungpeopletravelbyhitch-hiking.A.Right.B.Wrong.C.Doesn’tsay.3.Hitch-hikersdon’thavetopaythedriversforgivingthemalift.A.Right.B.Wrong.C.Doesn’tsay.4.HolidayInnismorecomfortablethanmotels.A.Right.B.Wrong.C.Doesn’tsay.5.YouthhostelsaremoreexpensivethanHolidayInns.A.Right.B.Wrong.C.Doesn’tsay.提示：请将正确答案的序号（大写字母ABC）填写在空白处，系统自动判分您的答案是：1.2.3.4.5.
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—As you know, I’m not quite familiar with how to shop online.
—It’s a piece of cake! I’ll show you how to do it.
A. First of all, you should find a good e-commerce site.
B. Next, add the items in your shopping cart and place the order.
C. Then compare the prices and features of the goods you like.
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—I think we can use two or more kinds of media together in an advertising campaign.
—
A. It’s true. Two is always better than one.
B. That’s quite right. We can attract more people.
C. It’s great idea. We need to put in more money then.
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—Morning, Daniel. Today I’d like to discuss the promotional events of our products with you.
—
A. Hi, I agree with what you have just said.
B. Good morning, Kevin. Nice to meet you, too.
C. Ok. I think we should draw up a thorough plan, first.
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Consumers can’t digest too much information on a web page, resulting low rates of return.
A. with
B. in
C. at
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I know personal selling is also a very effective tool for building ______buyers’ confidence.
A. to
B. up
C. with
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题干二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.Actually,Ihavebeenthinkingaboutonlineshoppingforalongtime.A.事实上，很久以前我就已经考虑过网上购物了。B.事实上，我一直考虑网上购物已有很长时间了。C.事实上，我正在考虑长时间网上购物。2.Increasingly,onlinemarketingisnolongerjustanoption.Itisanecessity.A.网络营销愈来愈不再只是一个选择。它是一种必然。B.网络营销不久是一个选择。它是必然的选择。C.网络营销不仅是日益的选择。它是必然的需要。3.Onlineshopsgiveustheopportunitytoshop24/7.A.网上购物为我们提供了去24-7商店购物的机会。B.网上商店为我们提供了7天24小时的购物机会。C.网上商店为我们提供了一周7天、一天24小时地全天候购物机会。4.Therushtobuyfromonlineshopshasdemonstratedagrowingconsumeracceptanceofonlinemarketing.A.消费者涌向网店购物的行为已经表现出了网络营销的不断增长。B.消费者的网购热潮说明越来越多的消费者接受网络营销。C.消费者抢购网店显示出他们非常接受日益增长的网络营销。5.Onlinemarketingsavestimeandcanbedeliveredanytime,anywhere.A.线上销售抢回了时间，可以在任何时间快递到任何地点。B.在线营销节省时间，可以随时随地发送快递。C.在线营销节约时间，可以随时随地传输信息。
【答案】：请联系在线客服,或加微信好友
—It seems that the sales volume has not reached our objective.
—
A. Thank you very much about it.
B. It doesn’t matter too much.
C. It’s true. I’m sorry about that.
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—We are now looking for agents to cover southern China.
—Excellent.
A. I’m very familiar with the market there.
B. We are full of confidence in the Chinese market, too.
C. Our target markets are large corporations and government agencies.
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—But why is it so much higher in this market?
—
A. I don’t think I can follow the course.
B. Sometimes things don’t go as expected.
C. There are many rich people in this area.
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When data , it has to be analyzed to decide what it all means.
A. had been collected
B. has collected
C. has been collected
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We are full of confidence the Chinese market.
A. on
B. in
C. with
【答案】：请联系在线客服,或加微信好友
—
— We would like to get in with the fall publication, if possible.
A. How much do you plan to spend on advertisement?
B. Which edition would you like your advertisement to appear in?
C. What do you want to say about your products in the advertisement?
【答案】：请联系在线客服,或加微信好友
—
— It will take at least three weeks.
A. How soon will you finish our TV commercial?
B. When will you finish our TV commercial？
C. How long have you finished our TV commercial？
【答案】：请联系在线客服,或加微信好友
—
— I’m planning to go to Canada for further study.
A. Why are you going to resign your current job?
B. When do you intend to resign your current job?
C. What is your intention after resigning your current job?
【答案】：请联系在线客服,或加微信好友
The Smart Color Laser Copier is comparable professional editing.
A. to
B. on
C. at
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It will take at least two weeks just to get the storyboard ______.
A. write up
B. writing up
C. written up
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题干二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Productadvertisingisanimportantpartofmarketing.Itaimsatincreasingsalesbymakingaproductorserviceknowntoawideraudience,andbyemphasizingitspositivequalities.Acompanycanadvertiseinvariousways,dependingonhowmuchitwishestospend.Therearedifferentmediaforadvertisingincludingtelevision,radio,newspapers,magazines,theInternetanddirectmail.Thedesignandorganizationofadvertisingcampaignsisusuallythejobofanadvertisingagency.Agoodadvertisingprogramtellspotentialcustomerswhytheyneedtheproduct,howitisusedandthebenefitsderivedfromitsuse.Asuccessfulprogramalsotellstheconsumerhowtheproductisbetterthansimilarofferingsbycompetitors.Corporateadvertisingisnotdirectlyconcernedwithincreasingthesalesofaparticularproductorservice,butmorewiththebrandimageandreputationacompanywantstopresenttothegeneralpublicorwithinanindustry.Corporateadvertisingcomesinthreedifferenttypes:imageadvertising,opinionadvertisingandinvestmentadvertising.Imageadvertisingattemptstopromotetheimportanceofacompany.Opinionadvertisingpresentstheimpressionofdoingapublicservicebyaddressingtheimportanceofacompany.Investmentadvertisingisdesignedtoattractpotentialinvestors.DecideifeachofthefollowingstatementisTRUE(T)orFALSE(F).1.Generally,anadvertisingagencyisresponsiblefordesigningandorganizingaproduct’sadvertisement.2.Itisnotnecessarytoconsiderthebudgetofanadvertisementinchoosingamediaforadvertising.3.Accordingtothetext,therearethreetypesofmediausedinadvertising.4.Productadvertisingisdifferentfromcorporateadvertising.5.Thispassageismainlyaboutthehistoryofadvertising.
【答案】：请联系在线客服,或加微信好友
— Generally speaking, value added tax is mainly charged on the taxable services.
— Well,
A. how do you know it？
B. why do you say so?
C. what do you mean by that?
【答案】：请联系在线客服,或加微信好友
—
— In most cases, it is the total income received.
A. What does taxable income refer to?
B. Why do you want to know taxable income?
C. When do you start to learn taxable income?
【答案】：请联系在线客服,或加微信好友
—You want to know about the value added tax, don’t you?
—
A. Yes, you need to introduce it for me.
B. Yes, could you give me a brief overview of it?
C. Yes, you must tell it to me.
【答案】：请联系在线客服,或加微信好友
Tax, ______ can be used in public services, is very important to our country.
A. which
B. that
C. what
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Mobile banking functions nearly _______ telephone banking.
A. the same as
B. as same as
C. as the same
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题干二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.Thetaxratesaredividedinto7brackets.A.税率包含了7个括号。B.税率可以分为7个等级。C.税率被分为7种类型。2.Asweallknow,taxmakesupagreatpartofourcountry’srevenue.A.众所周知，税收决定了很大一部分的国家财政收入。B.众所周知，很大一部分的税收配制了国家财政收入。C.众所周知，我们国家的财政收入很大一部分来自税收。3.Itisimportanttoprotectyourpersonalinformationwhenbankingonline.A.在银行上网时要防止你个人信息外露，这点很重要。B.进行网上银行操作时，保护好你个人信息非常重要。C.上网之前把银行卡的信息保存好是很重要的。4.Inshort,payingtaxisourresponsibilitytothesociety.A.总之，纳税是我们的对社会的责任。B.总之，纳税的意思就是社会责任。C.总之，我们必须给我们社会上税。5.Ifyouprefer,however,youcanstillfileyourtaxestheold-fashionedwaywithoutspendingadime.A.如果你选择的话，当然，你也可以用老办法报税，一个子儿也不用花。B.不过，你也可以自己选择不花钱的过时方法，记录自己的纳税档案。C.然而，如果你愿意，你仍然可以用老旧方式来报税，而且也不用花一分钱。
【答案】：请联系在线客服,或加微信好友
—Your bank is huge! It must have many departments.
—
A. It’s true. Our bank consists of many departments.
B. Thank you, our bank is a small one.
C. You are kidding! Our bank is a small one.
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—Hi, Wang Li, is that you? Long time no see.
—
A. How do you do?
B. Yes, it’s been ages. It’s nice to see you here.
C. Thank you, nice to see you again.
【答案】：请联系在线客服,或加微信好友
—Do you mean that deposits and withdrawals are posted to my account immediately?
—
A. Yes, we process cash transactions during the working day.
B. Yes, we process cash transactions on the second day.
C. Yes, we process cash transactions as soon as they take place.
【答案】：请联系在线客服,或加微信好友
Online computer systems help us provide a service to our customers.
A. speed
B. speedy
C. speedily
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I have just some dollars into Renminbi.
A. been changed
B. changed
C. been changing
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题干二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.Youcanhandlemorethanoneaccountatthesametime,dealingwithmoneyatwill.A.你可以同时进行多次核算，任意处置你的款项。B.你可以同时操作不止一个账户，任意处理你的款项。C.在涉及到你的款项时，你可以同时操作不止一个账户。2.Itshowsthatmoneyhasbeenlentorborrowed,investedorpassedfromoneaccounttoanother.A.它表明钱已借出或借入、已投资或从一个帐户转到另一个账户。B.它表明钱已借入或借出、已花费或从一个帐户转给另一个人。C.它表明钱已被借贷、已投资或从一个帐户转到其他账户。3.Themoneytransfersfromyouraccounttoanotherwithinasecondwhenyouclick“OK”onthecomputerscreen.A.当电脑屏幕上显示“确定”时，你账户的钱就会转到其他帐户。B.当你在显示器上点击“确定”时，你用一秒钟把钱转给另一个人。C.当你在电脑屏幕上点击“确定”时，你账户的钱马上就会转到另一个帐户。4.Younolongerneedtospendmuchtimeliningupatabanktodoyourtransactions.A.你再也不需要花很多时间在银行排队进行交易。B.你绝不需要花大量时间在银行排队办你的业务。C.你不必花许多时间在银行交易，排队等待。5.Theseservicesincludeacceptingdeposits,makingloans,payingorcharginginterest,transferringandinvestingmoney.A.这些服务包括收到存款、收回贷款、支付或收取利润、转账和投资资金。B.这些服务包括接受存款、发放贷款、支付或收取利息、转让和投资资金。C.这些服务包括承兑存款、支取贷款、支付或收取利率、转账和投资资金。
【答案】：请联系在线客服,或加微信好友
—Now shall we move on to the next question?
—
A. Thank you for questions on the commodity inspection.
B. Importers must have the right to re-inspect goods upon arrival.
C. Sure. Let’s talk about thetime of shipment and payment.
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—Can we discuss the question of commodity inspection?
—
A. OK. As an integral part of the contract, the inspection of goods is particularly important.
B. We would prefer to re-inspect goods at the unloading port.
C. But there might be some dispute over the results of inspection.
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—I suggest that you conduct a commodity re-inspection in a month.
—
A. I think you should apply for it as soon as possible.
B. The shipment you ordered will arrive next week.
C. That sounds good, but I’d like to know how much time it will take.
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, our customer was very happy with the quality of service.
A. Regardless of it
B. Helpless to do
C. Needless to say
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题干二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.There-inspectionshouldbecompletedwithinamonthofthearrivalofthegoods.A.对货物的重新检查应在到货一个月内完成。B.应在一月内到货并完成对货物的重新检查。C.应在完成对货物的重新检查后一个月内到货。2.OK,thenpleasecoverbothWarRisksandWPAforus.A.好的，那么请为我们覆盖战争险和水渍险。B.好的，那么请为我们办理战争险和水渍险。C.好的，那么请为我们支付战争险和水渍险。3.Iprovidemoreinformationbelowaboutourcompanyandtheservicesweofferforyourreference.A.下面，我提供更多的信息，是关于我们公司和我们为您提供的服务。B.下面，我提供更多关于我们公司的信息和我们提供的服务，供您参考。C.我提供更多关于我们下面公司的信息及服务供您参考。4.Needlesstosayourcustomerwasveryhappywiththequalityofservice.A.客户是否满意我们的服务质量是不用说的。B.不必说客户是否满意我们的服务质量。C.不用说，客户非常满意我们的服务质量。5.Iwouldliketoinformyouthatthefollowingconsignmenthasbeenshipped.A.我谨通知贵公司，下列货物已装运。B.我要给你下列通知，就是货物已装运。C.我要通知的是，下列货物已装运并发给你。
【答案】：请联系在线客服,或加微信好友
—We regret we cannot review your weight-shortage claim as it really has nothing to do with us.
—__________________________
A. The weight of the cargo on loading was supervised by the manager.
B. But 15 tons of goods can’t simply disappear into thin air.
C. I think there must be some misunderstanding.
【答案】：请联系在线客服,或加微信好友
—So could you make an exception and accept D/P?
—__________________________
A. I shall tell you frankly it would drastically increase our risk.
B. Thanks, we are inclined to accept your price.
C. We have already tried our best.
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—Could I suggest we meet to review the issue and propose a mutually satisfactory solution?
—__________________________
A. You are welcome. You can visit us any time you like.
B. That’s alright. I’ll wait for your reply as soon as possible.
C. Sure, we will try our best jointly to deal with the issue.
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Consumption and investment, meanwhile, accounted for 4.5 and 1.2 percentage points of first-quarter growth_______.
A. respectful
B. respectable
C. respectively
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We ______ a copy of the statement for your reference.
A. enclose
B. encircle
C. enrich
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题干二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.Fortheseller,thebesttermswouldbefullpaymentincashatthetimeofsale.A.为了卖方利益，最好的条款是在销售时以现金全额付款。B.对于卖方来说，最好的付款方式是销售时全额现金支付。C.由于卖方缘故，最好的协议是在销售时以现金全额付款。2.Thereisadifferenceof5milliondollarsbetweenthisyear’ssalesandlastyear’s.A.这里有今年和去年5百万美元的销售额差价。B.今年和去年的销售额相差5百万美元。C.今年和去年的销售额有5百万美元的不同。3.Solet’smeeteachotherhalf-wayandcompromiseona10%reductioninpriceontheconsignment.A.那么我们半路上见，妥协运货价降低10%吧。B.那么我们各让一半，你我妥协将运货价降至10%吧。C.那么我们双方都做些让步，运货价减少10%吧。4.Themanagerhastenedtopointoutthathisproductswerefarsuperiortoothers.A.经理急忙指出，他的产品比其他的要好得多。B.经理急忙指着他的那些产品，称他们比其他的要好得多。C.经理急忙指出，那个产品比其他的要好得多。5.15tonsofgoodscan’tsimplydisappearintothinair.A.15吨的货物不可能凭空消失。B.15吨的货物不可以简单地消失。C.15吨的货物不会消失在稀薄的空气中。
【答案】：请联系在线客服,或加微信好友
—How can people avoid food contamination nowadays?
—
A. People should have balanced food to get different nutrients they need.
B. I agree with you on this point, and we should pay more to attention to food safety.
C. The government should set strict rules to standardize the production of food.
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—What do I have to do to get the credit information of our corporate partner?
—
A. OK, we will pass on the report to you as soon as we get it.
B. It’s not complicated. Just fill in a form and sign it.
C. For our long-term clients, we only charge some direct fees.
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—What should a healthy diet contain?
—
A. We shouldn’t eat too much fast food because it’s rich in fat.
B. A healthy diet should contain all the essential nutrients.
C. A lot of food safety issues have been exposed in the food industry.
【答案】：请联系在线客服,或加微信好友
Nowadays, more and more attention is being paid ______ “Business Ethics”.
A. to
B. for
C. of
【答案】：请联系在线客服,或加微信好友
______it may lead to, they always pursue the profit maximization.
A. No matter where
B. No matter what
C. No matter how
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题干二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。1.Couldyoupleaseconfirmthattheyhavesufficientfundstocoverthisamountoforder?A.能请您确认一下，他们有足够的资金支付这个数量的订单吗？B.您能否确认一下，他们有特别的资金支撑这个数量的订单吗？C.您可否批准一下，他们有额外的资金为这个数量的订单保险吗？2.Eventsresultingfromalossoftrustarebeingseennowandthenandtheyaffectsocietyinmanyunfortunateways.A.导致信任缺失的事件多多少少有所发生，并以不同方式影响社会。B.因信任缺失导致的事件时有发生，并在多方面严重影响社会。C.因信任缺失导致的事件现在和当时都有发生，并不幸严重影响社会。3.Manypeopleknowtheimportanceofbusinessethics,butstillsomepeopledon’tkeeptoit.A.许多人知道商业道德很重要，但仍有一些人避而不谈它。B.许多人知道商业道德的意义，但仍有一些人不理会它。C.许多人知道商业道德的重要性，但仍有一些人不遵守它。4.Thefoodmanufacturersaresoobsessedwithmakingmoneythattheyoftenlosetheirbusinessethics.A.食品生产商只沉迷于赚钱，结果经常置商业道德于不顾。B.食品生产商只享受赚钱，他们经常丢失商业道德。C.食品生产商只享受制造钱，他们经常迷失商业道德。5.Peoplecan’tbearthiskindofbehaviorandthebusinessesresponsiblemustbecloseddownimmediately.A.人们忍受不了这类行为，有责任心的企业都要关闭。B.人民不能承受这样的行为，负责任的企业必须立即关停。C.人们无法容忍这类行为，相关责任企业必须立即关闭。
【答案】：请联系在线客服,或加微信好友
—I wonder if you are able to offer market exclusivity for all of China?
—
A. I’d love to go to the supermarket with you if I have the time.
B. I’m not surprised to hear that about the huge market in China.
C. Thank you for your interest in representing our product.
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—Ok, what are your initial thoughts on our computers in China? Is there a market?
—
A. There is a computer shop around the corner to the right.
B. Our current agent agreements are broken up into regions.
C. I am very optimistic about the market opportunities in China.
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—But in your case, we strongly recommend War Risks and WPA.
—
A. OK, then please cover both War Risks and WPA for us.
B. Well, that rate is acceptable. Thanks.
C. But the extra premium is for buyer’s account.
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As it is known that the aim of every business is to make profit as possible.
A. as many
B. as much
C. more
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Sometimes it over half the total time spent on a research problem.
A. takes up
B. takes off
C. takes on
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题干二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确选“T”错误选“F”。PrinciplesofMarketingMarketingisthepartofyourbusinesswheremoneyismade.Inordertosucceedinbusiness,thefollowingtwoprinciplesofmarketingshouldbekeptinmind.First,customersarethemainstayofanybusiness.Attractingcustomerstoabusinessmakesthedifferencebetweensucceedingandfailing.Therefore,thebusinessneedstodirectallactivitiestowardssatisfyingthecustomers’needs.Ifcustomersaresatisfied,thereisachancethattheywillberetainedforalongtimeandpossiblypermanently.Undoubtedlytheyarelikelytotalktootherpotentialcustomers.Anotherprincipleforabusinessisthatprofitablesalesvolumeismoreimportantthanmaximumsalesvolume.Theprofitablesalesvolumeisthevolumeofsalesthatactuallywillearnabusinessthemostprofit.Andthemaximumsalesvolumesimplyreferstothebiggestsumofretailsales.Sincetheaimofmostbusinessesistomakeasmuchprofitaspossible,businessesvalueprofitsmorethanthevolumeofsales.Alargevolumeofsalesmayresultinalowprofitmargin,therefore,itisimportantformarketerstofocusontheirprofitablesalesvolume.DecideifeachofthefollowingstatementisTRUE(T)orFALSE(F).1.Inordertosucceedinbusiness,threeprinciplesofmarketingshouldbekeptinmind.2.Ifcustomersaresatisfied,theywillbelikelytoencouragemorepeopletobuytheproductsorservices.3.Theprofitablesalesvolumeisthevolumeofsalesthatwillbringabusinessprofit.4.Themaximumsalesvolumereferstothebiggestsumofretailsales.5.Profitablesalesvolumeisasimportantasthemaximumsalesvolume.
【答案】：请联系在线客服,或加微信好友
儿童发展问题是（ ）。
A. 生理、心理发展异常和品德行为上的严重缺陷。
B. 是儿童发展过程中的一种常见现象。
C. 是个体差异存在的必然产物，是个体差异达到一定标准的儿童所面临的问题。
D. 儿童发展问题是暂时的，可治的。
【答案】：请联系在线客服,或加微信好友
Who the inspection certificate?
A. publishes
B. issues
C. suggests
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The sandbags stopped her property from .
A. to be flooding
B. being flooded
C. being flooding
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已有研究表明，电视对儿童发展的影响不包括（ ）。
A. 容易从电视中获得性别刻板印象
B. 导致注意力减少、更冲动或任务坚持性降低
C. 看了电视中的暴力镜头后变得攻击性更强
D. 儿童在观看了亲社会行为的电视后更容易表现出亲社会行为
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小明四岁了，语言表达特别流畅，词语运用丰富，但是运动协调能力比较差，这体现了（ ）。
A. 个体差异
B. 个体内差异
C. 群体差异
D. 个体间差异
【答案】：请联系在线客服,或加微信好友
尊重差异，关键是要（ ）。
A. 因材施教
B. 少看教育理论和育儿书籍
C. 孩子间少比较
D. 适当降低对孩子的期望
【答案】：请联系在线客服,或加微信好友
以下属于儿童发展问题的是（ ）。
A. 挑食
B. 说谎
C. 癫痫
D. 智力障碍
【答案】：请联系在线客服,或加微信好友
以下有关儿童发展问题说法错误的是（ ）。
A. 发展问题影响的是儿童身心发展的速度和水平,而不是儿童身心发展过程的停止
B. 存在发展问题的儿童发展的基本规律与普通儿童一致。
C. 发展问题往往是整体、全部的，而非部分或某个方面。
D. 他们具有极大的可塑性和发展潜能。
【答案】：请联系在线客服,或加微信好友
四种父母教养方式中，对孩子的管束和期望值都属于中度是（ ）。
A. 权威型
B. 专制型
C. 忽视型
D. 放任型
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允许孩子涂鸦、拆东西、用剪刀、串珠子；让孩子学习用筷子、系鞋带擦屁股、扣纽扣，这些都有助于（ ）的发展。
A. 触觉
B. 大动作
C. 本体感
D. 前庭平衡
【答案】：请联系在线客服,或加微信好友
导致儿童感统失调的原因不包括（ ）。
A. 隔代教育
B. 缺乏充足游戏活动
C. 过度保护
D. 剖腹产
【答案】：请联系在线客服,或加微信好友
目前治疗儿童感统失调十分有效的办法是（ ）。
A. 专项运动
B. 生活训练
C. 日常游戏
D. 运动疗法
【答案】：请联系在线客服,或加微信好友
对于有感统失调的儿童，家长应该（ ）。
A. 要多关心、爱护，为他们创造一个宽松自由的学习和生活环境，还要给他们活动、游戏的权力。
B. 严格要求孩子，给予多一点约束和管教。
C. 积极寻求医疗帮助
D. 不要过于看重该问题，顺其自然，长大了会好转。
【答案】：请联系在线客服,或加微信好友
对触觉失调的辅导，重点是（ ）。
A. 运动类游戏和器材的使用
B. 精细动作的训练
C. 触觉感知类游戏的使用
D. 自由活动的保证
【答案】：请联系在线客服,或加微信好友
对前庭平衡失调的辅导，重点是（ ）。
A. 自由活动的保证
B. 触觉感知类游戏的使用
C. 运动类游戏和器材的使用
D. 精细动作的训练
【答案】：请联系在线客服,或加微信好友
多动症儿童的座位，应安排在（ ）。
A. 教室的后排，以免影响其他人
B. 教室的窗户旁边
C. 教室的前排，远离窗户和过道
D. 教室的中间
【答案】：请联系在线客服,或加微信好友
孩子顽皮好动与多动症的区别不包括（ ）。
A. 对感兴趣的事物的注意力
B. 智力水平
C. 自控能力
D. 动作的灵活性
【答案】：请联系在线客服,或加微信好友
在饮食上，多动症儿童应该注意（ ）。
A. 多食西红柿、苹果、桔子等。
B. 少吃糖
C. 多食含锌和铁丰富的食物。
D. 应少食含铅和铝的食物。
【答案】：请联系在线客服,或加微信好友
以下关于多动症说法，正确的是（ ）。
A. 多动症儿童就是多动的儿童。
B. 多动症突出表现为注意障碍、活动过多及冲动任性等
C. 儿童多动症是正常表现，属儿童时期的正常表现，不用治疗，随着年龄的增长，自己慢慢就好了
D. 多动症最为常见和突出的症状是多动
【答案】：请联系在线客服,或加微信好友
在多动症儿童的家庭教育中，应注意（ ）。
A. 规矩应简单，要求应明确
B. 有意识地组织他们参加一些需要精力的活动。如跑步、打球、登山、游泳等各种强体力的活动，或体力劳动.
C. 家庭成员对儿童的要求应一致，克服对儿童的粗暴、歧视、冷淡等态度。
D. 对多动症儿童应该严格要求，多用惩罚法。
【答案】：请联系在线客服,或加微信好友
存在听力问题的儿童可能存在的表现有（ ）
A. 注意力不集中
B. 侧耳细听
C. 语言能力差
D. 不善于完成口头指令
【答案】：请联系在线客服,或加微信好友
对于弱听儿童的学校辅导策略中，错误的做法是（ ）。
A. 给弱听儿童安排的座位应方便他们看和听教师的讲课。
B. 在教学过程中，尽量多使用抽象教学法。
C. 教师讲课时应注意语言的抑扬顿挫，必要的时候要作适当的重复和强调。
D. 教师不要边板书边说话、边说边走动。
【答案】：请联系在线客服,或加微信好友
要预防儿童近视，要做到（ ）
A. 加强体育锻炼，增加户外活动，可有效预防近视。国外最新研究证明，户外活动是目前预防近视最有效的方法。
B. 培养良好的读书、写字姿势。
C. 均衡营养，少吃甜食
D. 合理安排看电视及电子产品时间。
【答案】：请联系在线客服,或加微信好友
对与儿童近视的矫正，最佳方法是（ ）
A. 配带隐性眼镜
B. 穴位按摩
C. 配带框架眼镜
D. OK镜
【答案】：请联系在线客服,或加微信好友
儿童近视的原因，不包括 ( )
A. 遗传
B. 户外活动时间过少
C. 长时间近距离用眼
D. 看书写字
【答案】：请联系在线客服,或加微信好友
小林喜欢玩五子棋，赢了很高兴，一旦输了，就发脾气，觉得自己笨，甚至很长时间情绪低落。按照情绪ABC理论，在这个案例中，导致小林情绪问题的原因是（ ）。
A. 她下棋下输了
B. 她错误认为下棋输了是笨和没用的表现
C. 她抗挫折能力差
D. 她很笨
【答案】：请联系在线客服,或加微信好友
下列属于运用代币制的案例是（ ）。
A. 小红每次和人打招呼，妈妈就奖励她一个游戏币。
B. 小红每次不讲礼貌，妈妈就扣除她看电视的权利。
C. 小红每次能按时上幼儿园，妈妈就奖励她一个小红旗，积攒十个小红旗，可以去一次游乐场。
D. 小红每次上幼儿园不迟到，可以得到一面小红旗。
【答案】：请联系在线客服,或加微信好友
先让儿童观摩示范者的言行，然后在矫正者的指导下，逐步参与进来一起活动，实际演练，属于（ ）。
A. 现场模仿法
B. 想象模仿法
C. 实际模仿法
D. 参与模仿法
【答案】：请联系在线客服,或加微信好友
在使用惩罚法过程中，正确的做法是（ ）。
A. 延时进行惩罚
B. 累进式惩罚
C. 惩罚后，让儿童了解受惩罚的原因
D. 惩罚中与儿童交谈
【答案】：请联系在线客服,或加微信好友
在幼儿园里动手打架的两个幼儿，老师在无法判断谁对谁错的情况下，可以考虑使用（ ）。
A. 体罚法
B. 任务惩罚法
C. 消退法
D. 隔离法
【答案】：请联系在线客服,或加微信好友
下面的几种情景中，哪个是正强化（ ）。
A. 恶霸学生揪着小康的头发直到他交出保护费。
B. 琳琳在玩的时候说了脏话，妈妈告诉她今天不能看电视了。
C. 小明帮忙老师整理玩具，老师表扬他并给了他一个贴纸。
D. 小东总是吵着要买零食，妈妈不理睬他。
【答案】：请联系在线客服,或加微信好友
适合采用合理情绪疗法的矫治对象是（ ）。
A. 思维水平较高，领悟力强的孩子
B. 幼儿园的孩子
C. 表达有障碍的孩子
D. 智力水平较低的孩子
【答案】：请联系在线客服,或加微信好友
不合理信念的特征包括（ ）。
A. 绝对化要求
B. 过分概括化
C. 糟糕至极
D. 过于追求完美
【答案】：请联系在线客服,或加微信好友
情绪ABC理论认为个体的情绪或不良行为并非由（ ）所引起，而是由（ ）所引起。
A. 个体对事件的解释和评价，事件本身
B. 事件本身，个体对事件的解释和评价
C. 个体对事件的信念，事件本身
D. 情绪，行为
【答案】：请联系在线客服,或加微信好友
系统脱敏法的治疗规律为（ ）。
A. 刺激-焦虑-放松
B. 焦虑-刺激-放松
C. 放松—刺激—焦虑—放松
D. 焦虑-放松-刺激-放松
【答案】：请联系在线客服,或加微信好友
小西刚进入小班，有几次小西哭闹不上幼儿园，父母就给她安慰，并且帮她向幼儿园请假，后来小西就天天哭着不去上幼儿园。这个案例中，家长主要犯的错失（ ）。
A. 消退了良好的行为。
B. 强化了不良的行为。
C. 惩罚了良好的行为。
D. 间歇强化了不良的行为。
【答案】：请联系在线客服,或加微信好友
下面的几种情景中，哪个是消退（ ）。
A. 恶霸学生揪着小康的头发直到他交出保护费。
B. 琳琳在玩的时候说了脏话，妈妈告诉她今天不能看电视了。
C. 小林的妈妈在家爱打小林，小林在幼儿园老爱打洋娃娃。
D. 小东总是吵着要买零食，妈妈不理睬他。
【答案】：请联系在线客服,或加微信好友
以下说法错误的是（ ）
A. 选择性缄默是一种特殊的社交恐惧症。
B. 逃学也是一种学校恐惧症。
C. 儿童焦虑症的成因包括遗传、自身心理素质和环境等多方面。
D. 惊恐发作是一种急性焦虑障碍，病程为发作性，症状出现快，突然出现极度的紧张不安、惊恐、烦躁，有呼吸困难、濒死感，伴有明显的自主神经功能紊乱的症状。
【答案】：请联系在线客服,或加微信好友
特殊恐怖症根据恐惧的对象不同分为（ ）几种类型。
A. 动物恐惧
B. 自然环境恐惧
C. 注射与血液恐惧
D. 特殊情境恐惧
【答案】：请联系在线客服,或加微信好友
对儿童恐怖症可以考虑采用以下哪些方法（ ）。
A. 合理情绪治疗
B. 系统脱敏法
C. 支持性心理疗法
D. 药物治疗
【答案】：请联系在线客服,或加微信好友
以下“分离焦虑”属于情绪问题的是（ ）。
A. 刚入园的儿童在与父母分离后哭闹不停
B. 小童小学二年级，最近三个月不愿离开父母，拒绝去上学或单独就寝，做与分离有关的噩梦。并常常诉述头疼、胃痛等各种躯体不适的症状。
C. 小强晚上做了一个关于妈妈的噩梦，第二天担心有灾难降临到妈妈身上，非常焦虑。
D. 森森要去国外读中学，出国前表现出与亲人分开的苦恼和对国外生活的焦虑，非常不想出国。
【答案】：请联系在线客服,或加微信好友
选择性缄默患儿常常伴有（ ）等特点。
A. 胆小
B. 害羞
C. 退缩
D. 粘人
【答案】：请联系在线客服,或加微信好友
以下关于恐惧症，说法错误的是（ ）。
A. 特殊恐惧症是指面对特殊物体或情境而发生过度的恐惧害怕。
B. 选择性缄默表现为在某些特殊场合拒绝说话或不愿意说话，从在家中不对家人说话发展到在学校不与陌生成人说话。
C. 有生人的场合或公共场合，会感到心理紧张，就是社交恐惧症。
D. 拒绝上学这种行为发生在学校恐惧症儿童身上，也可发生于有品行障碍的儿童。
【答案】：请联系在线客服,或加微信好友
儿童焦虑症主要包括哪几个表现（ ）。
A. 主观的焦虑体验
B. 外在的不安行为
C. 生理反应
D. 语言表达
【答案】：请联系在线客服,或加微信好友
以下可能有情绪问题的是（ ）。
A. 小强一直骄傲自满，看不起别人
B. 红红五岁，达不到目的就会在父母面前哭闹
C. 明明九岁，平时课堂表现和作业完成情况很好，但一到考试前就会腹泻，考试时满头大汗，脑子空白。
D. 小张每个月都有几天情绪低落
【答案】：请联系在线客服,或加微信好友
儿童退缩主要体现在（ ）的一种异常。
A. 人际交往中
B. 上课中
C. 家庭熟悉环境中
D. 处理问题中
【答案】：请联系在线客服,或加微信好友
关于儿童抑郁，说法错误的是（ ）
A. 儿童抑郁症是指发生在儿童时期以持续心境不愉快、情绪抑郁为主要特征
B. 抑郁在8岁以下儿童中很少见，多发生于青少年期，一般女孩多于男孩
C. 家族遗传性因素对儿童抑郁起一定的作用
D. 抑郁常常可以不治而愈
【答案】：请联系在线客服,或加微信好友
以下表现，不太可能属于强迫症的有（ ）
A. 西西，八岁，接触自认为脏的物体或别人用过的东西如铅笔、橡皮、钱、饭盒、菜票、和别人握了手等，不能控制地去洗手甚至洗涤全身。
B. 贝贝，十二岁，每次做完作业和考试，都要反复检查一两遍，害怕有一点儿错误。
C. 小高，4岁，每天都要把玩具小车从玩具柜里拿出来，按自己的喜好摆在桌子上。
D. 小童，5岁，喜欢用脚踢小石子儿，摸路上停放的汽车。
【答案】：请联系在线客服,或加微信好友
帮助儿童克服强迫症的方法，主要包括（ ）
A. 心理疏导疗法
B. 森田疗法
C. 系统脱敏法
D. 惩罚法
【答案】：请联系在线客服,或加微信好友
通过图片、录像帮助儿童学习良好的行为。如反复观看有关动物之间或儿童之间友好相处、互相友爱的图片或短的影视片，这种方法叫做（ ）。
A. 正强化
B. 认知疗法
C. 模仿法
D. 学习法
【答案】：请联系在线客服,或加微信好友
强迫人格的特征可以概括为“不完善感”、“不确定感”和（ ）。
A. 不全面感
B. 不勇敢
C. 不安全感
D. 不淡定感
【答案】：请联系在线客服,或加微信好友
儿童退缩的原因不包括（ ）。
A. 先天气质
B. 不合理的认知特点，如错误归因
C. 不安全的亲子依恋
D. 权威型的教养方式
【答案】：请联系在线客服,或加微信好友
儿童退缩常见的表现有（ ）。
A. 自卑胆小
B. 不合群
C. 言语少
D. 对新环境不适应
【答案】：请联系在线客服,或加微信好友
儿童强迫障碍是以强迫观念和（ ）为主要表现的一种儿童期情绪障碍。
A. 强迫回忆
B. 强迫行为
C. 强迫洗涤
D. 强迫仪式性动作
【答案】：请联系在线客服,或加微信好友
下列属于儿童行为问题是（ ）。
A. 五岁的小明不会用筷子吃饭
B. 六岁的童童调皮捣蛋，爱捉弄人
C. 两岁的嘻嘻总是爱抢别人的玩具
D. 五岁的诺诺是班里的小霸王，总是爱打其他小朋友
【答案】：请联系在线客服,或加微信好友
对“前事的操纵”也就是要做到（ ）。
A. 命令的下达必须基于目前情况切实的需要，而不是大人随心所欲地颐指气使。
B. 大人下达命令或提出要求时，要注意方式。
C. 要把孩子的行为问题扼杀在萌芽状态。
D. 尽量多地下达命令。
【答案】：请联系在线客服,或加微信好友
处理儿童偷拿问题，下列做法正确的是（ ）。
A. 对偷拿问题进行个别处理
B. 严禁儿童带东西到幼儿园
C. 威胁儿童偷拿是不好的行为，警察会抓
D. 让孩子在集体中承认错误
【答案】：请联系在线客服,或加微信好友
如果给予一次警告后这名儿童仍然出现扰乱行为，就让他离开集体活动，使用了（ ）
A. 正强化法
B. 负强化
C. 消退法
D. 隔离法
【答案】：请联系在线客服,或加微信好友
契约法使用中错误的是（ ）。
A. 契约上还要明文规定对双方的奖惩办法，对违反契约和符合契约的行为分别给以惩奖
B. 契约上对儿童的要求不要一下子太多太高
C. 儿童出现符合契约的行为，要立即奖励，不要借故拖延；出现不符合契约的行为，也要按契约规定进行适当惩罚
D. 契约应主要是限制性的规定，比如不能做哪些事
【答案】：请联系在线客服,或加微信好友
应对无意识的说谎，成人应该（ ）。
A. 严肃对待，坚决制止
B. 给孩子保留适当的想象空间
C. 满足孩子的一切要求
D. 进行教育指导
【答案】：请联系在线客服,或加微信好友
导致儿童有意说谎的原因主要有（ ）。
A. 因害怕受惩罚而说谎
B. 因父母的教育不当而说谎
C. 为了达到某种目的而说谎
D. 因认知水平低而说谎
【答案】：请联系在线客服,或加微信好友
心理的三个反抗期是（ ）
A. 2-4岁
B. 3岁
C. 8岁左右
D. 青春期
【答案】：请联系在线客服,或加微信好友
学前儿童说谎，主要原因是（ ）。
A. 认知水平低
B. 学习大人
C. 道德品质没有形成
D. 害怕惩罚
【答案】：请联系在线客服,或加微信好友
对扰乱课堂和集体活动的行为少加注意，使用了（ ）。
A. 正强化法
B. 负强化
C. 消退法
D. 隔离法
【答案】：请联系在线客服,或加微信好友
遗尿是指儿童（ ）以后反复发生、不适宜不自主的排尿。
A. 3岁
B. 4岁
C. 5岁
D. 6岁
【答案】：请联系在线客服,或加微信好友
儿童攻击行为的表现是多方面的，就其行为的动机而言，主要有下列几种表现形式（ ）。
A. 身体攻击
B. 语言攻击
C. 敌意性攻击
D. 工具性攻击
【答案】：请联系在线客服,或加微信好友
儿童的攻击行为形成的原因主要有（ ）。
A. 遗传因素
B. 放任儿童攻击行为而被强化
C. 大众传媒的影响导致的儿童攻击行为
D. 社会不良风气的影响
【答案】：请联系在线客服,或加微信好友
下列关于电子游戏成瘾说法，错误的是（ ）。
A. 游戏成瘾的主要理论机制是强化理论
B. 并非所有玩过电子游戏的儿童青少年都会上瘾，而是和自身的心理特性有关。
C. 电子游戏成瘾可以是一种独立的行为综合征，也可伴发其他精神疾病。
D. 玩游戏成瘾后，老师和父母的责备与批评有助于克服该问题。
【答案】：请联系在线客服,或加微信好友
对儿童遗尿的干预方法，包括（ ）。
A. 给儿童穿有松紧带，方便穿脱的裤子，教儿童怎样入厕、坐便桶等。
B. 每晚由父母或闹钟定时唤醒孩子起床排尿。
C. 经常提醒儿童去上厕所
D. 当儿童在白天出现尿意时，要他主动控制不去厕所，再憋几分钟，以后逐渐延长至能憋半小时以上再去厕所。
【答案】：请联系在线客服,或加微信好友
攻击性行为需要满足的条件不包括（ ）。
A. 潜在的伤害性
B. 受害者的厌恶性
C. 行为的无意性
D. 身心的唤醒性
【答案】：请联系在线客服,或加微信好友
对儿童吮吸手指，说法正确的是（ ）。
A. 可以使用消退法，不去理睬，使其自然消退。
B. 吸吮手指一般在十分紧张，比如遭到严厉斥责或在众人面前不安时出现。
C. 可以使用强化法，对不吸吮手指的行为及时奖励。
D. 吸吮手指在婴儿期也应该积极干预。
【答案】：请联系在线客服,或加微信好友
造成儿童过度依赖的主要原因是（ ）。
A. 家长包办代替，过分照顾
B. 不安全依恋
C. 学校教育的误区
D. 先天气质
【答案】：请联系在线客服,或加微信好友
对儿童攻击性的辅导，不应该（ ）。
A. 批评教育，讲道理
B. 隔离或坐反思角
C. 让被攻击的孩子打回去
D. 消退
【答案】：请联系在线客服,或加微信好友
教师在理解每个学生的基础上，根据学生的学习行为、个性特征及交往表现对其未来发展的潜力推测被称为( ).
A. 教师评价
B. 教师期待
C. 教师推测
D. 教师判断
【答案】：请联系在线客服,或加微信好友
下列有关阅读障碍，说法错误的是（ ）。
A. 如果学不会阅读，那么将来就不能通过阅读来学习，各方面的学习能力都会受损。
B. 一定要对阅读障碍的儿童进行大量的语音方面的训练，让孩子们爱出声，不要沉默。
C. 多用视觉以外的记忆来训练阅读。
D. 要多训练默读的能力。
【答案】：请联系在线客服,或加微信好友
导致儿童拼音障碍的原因包括（ ）。
A. 空间关系障碍
B. 视觉记忆问题
C. 动作技能不佳
D. 语音能力缺陷
【答案】：请联系在线客服,或加微信好友
下列有关书写障碍，说法错误的是（ ）。
A. 书写教学的目标是使学生能够正确地握笔、运笔，姿势、位置正确，并且能够正确、容易、迅速、清楚地形成书写的字形。
B. 精细动作困难，是妨碍儿童书写技能发展的重要原因。
C. 书写障碍的儿童必然也会存在阅读障碍。
D. 让学生“描红”练习写大字、连点成字、改错字等，是目前帮助书写障碍儿童的最有效的一些方法。
【答案】：请联系在线客服,或加微信好友
学习障碍的主要特征是（ ）。
A. 智力测验分数低
B. 偏科
C. 学习成绩明显落后于同龄儿童的正常水平
D. 视听觉水平低
【答案】：请联系在线客服,或加微信好友
学习障碍不包括（ ）。
A. 由智力障碍导致的学习困难
B. 受环境影响而致使学业受挫
C. 中枢神经方面的障碍导致的学习困难
D. 情绪障碍而导致的学习困难
【答案】：请联系在线客服,或加微信好友
下列关于数学学习障碍，说法错误的是（ ）。
A. 包括经常看错题而产生的计算错误。
B. 多数数学学习障碍的学生早在学龄前就表现出特定的行为特征。
C. 许多学习障碍儿童对空间关系表现得很茫然，比如在带有单位长度和数字的数轴上，他们可能搞不清楚数字3到底是与4更近还是与6更近。
D. 很多数学障碍儿童不能用手指着远处的物体，按“一、二、三、四”顺序地逐一数数清点，他们只能靠近距离地用手抓取物体来数数。
【答案】：请联系在线客服,或加微信好友
关于儿童性虐待，下列说法正确的是（ ）。
A. 儿童遭受性虐待后，家长一般很难发现可疑迹象。
B. 儿童的自我意识经历了性虐待事件后都受到极大威胁，更有可能在成年后成为性暴力的受害者或者加害者。
C. 对于儿童性虐待，心理治疗只针对受害儿童自身。
D. 游戏治疗对儿童性虐待的辅导没有帮助。
【答案】：请联系在线客服,或加微信好友
性别认同障碍又称儿童性身份障碍或性识别障碍，儿童对自身性别的认识、言语行为与自己的真实性别（生理解剖特征）（ ）。
A. 相反
B. 相似
C. 相同
D. 相斥
【答案】：请联系在线客服,或加微信好友
面对儿童自慰，成人应该做到（ ）。
A. 不要嘲笑和训斥儿童
B. 培养儿童多方面兴趣，转移注意力
C. 养成规律作息的生活习惯
D. 一旦发现，还是要严格制止自慰行为
【答案】：请联系在线客服,或加微信好友
大多数儿童性虐待是由（ ）实施的。
A. 陌生人
B. 亲人
C. 坏人
D. 儿童认识并信任的人
【答案】：请联系在线客服,或加微信好友
儿童性别认同障碍的主要原因是（ ）。
A. 父母教养方式
B. 成长中的突发事件
C. 生理性因素
D. 幼儿园中的男老师缺乏
【答案】：请联系在线客服,或加微信好友
作为男性或女性的个人感觉，属于（ ）。
A. 性向
B. 性
C. 性别
D. 性别角色
【答案】：请联系在线客服,或加微信好友
在5-7岁，儿童意识到发型或着装的改变不会使性别发生改变，属于儿童性别发展的（ ）阶段。
A. 性别认同
B. 性别固定
C. 性别恒常性
D. 性别判断
【答案】：请联系在线客服,或加微信好友
性别角色是从（ ）而来。
A. 模仿和学习
B. 天生
C. 教育
D. 基因
【答案】：请联系在线客服,或加微信好友
以下属于儿童性虐待的有（ ）。
A. 向儿童说淫秽的语言
B. 触摸儿童生殖器
C. 向儿童暴露生殖器
D. 让儿童暴露自己的身体
【答案】：请联系在线客服,或加微信好友
关于儿童自慰，下列说法错误的是（ ）
A. 一般情况下，自慰是儿童生长发育过程中正常的现象
B. 采用责打、恐吓等手段威胁儿童，这样会使儿童增加对自慰的罪恶感与神秘感
C. 儿童自慰是不好的行为，对身体有伤害
D. 婴幼儿自慰不带有性幻想
【答案】：请联系在线客服,或加微信好友
关于性别认同障碍，下列说法正确的是（ ）。
A. 性别认同障碍较多见，女孩多于男孩
B. 许多性别认同障碍的儿童在青春期前后表现出相关的现象
C. 性别认同障碍就是女孩像假小子，男孩有女孩子气
D. 这一障碍必须在青春期前就已经十分显著才能确诊，必须至少持续存在6个月才可诊断。
【答案】：请联系在线客服,或加微信好友
要改善儿童行为自控能力，应做到（ ）。
A. 成人做出自控榜样作用，并信守承诺。
B. 建立行为规范，奖惩分明
C. 减少孩子的自我选择权和主动权
D. 要让儿童在学习时间观念中学会等待
【答案】：请联系在线客服,或加微信好友
如果儿童不参加社会性游戏是为了获得老师的关注，那么要采取的措施是（ ）。
A. 取消对该儿童的全部关注
B. 找这名儿童进行谈话
C. 给予更多的关注
D. 给予一定的惩罚
【答案】：请联系在线客服,或加微信好友
甘愿为更有价值的长远结果而放弃即时满足的抉择取向，以及在等待中展示的自我控制能力叫做（ ）。
A. 行为自控
B. 自我意识
C. 延迟等待
D. 等待
【答案】：请联系在线客服,或加微信好友
如果儿童是因为缺乏社会交往技能才不参加社会性游戏，那么老师应该（ ）。
A. 帮助这名儿童观察其他儿童的社会性交往活动
B. 强制这名儿童参与到其他小朋友的游戏中去
C. 一旦这名儿童参与集体游戏，立即给予强化
D. 每次都选择固定的小朋友和这名儿童游戏
【答案】：请联系在线客服,或加微信好友
自卑是自我评价偏( ),自负是自我评价过（ ）。
A. 低 高
B. 低 低
C. 低 高
D. 高 低
【答案】：请联系在线客服,或加微信好友
一般来说，当学龄前儿童发脾气时，成人可采用的行为矫正方法有（ ）。
A. 消退
B. 言语批评
C. 撤销权利
D. 隔离
【答案】：请联系在线客服,或加微信好友
关于自我控制，下列说法中正确的是（ ）。
A. 一般来说，听话的孩子就是自控能力强的孩子。
B. 强制儿童控制他的行为和情绪也是在培养其自控能力。
C. 存在自控问题的儿童容易冲动。
D. 坚持性不属于自我控制的范畴。
【答案】：请联系在线客服,或加微信好友
对于自卑的孩子，家长应该（ ）。
A. 尽量不让孩子体会失败
B. 不将孩子和别人比较
C. 多鼓励孩子，让孩子体会成功
D. 不让孩子进行过多的社会交往
【答案】：请联系在线客服,或加微信好友
外部控制向内部控制过渡的阶段的特点是（ ）。
A. 缺乏自我控制能力
B. 自我控制的发展还不成熟，外部控制还占有一定比重。
C. 可以通过自己的价值和判断来形成对自己行为的控制。
D. 依靠外部控制来实现内部控制。
【答案】：请联系在线客服,或加微信好友
脾气暴躁易冲动是儿童缺乏（ ）的表现。
A. 情绪自控
B. 行为自控
C. 言语自控
D. 认知自控
【答案】：请联系在线客服,或加微信好友
1.【单选题】通过描述，小明存在的主要发展问题是（ ）。
A. 自控问题
B. 多动症
C. 攻击性行为
D. 课堂捣蛋行为
【答案】：请联系在线客服,或加微信好友
2.【多选题】家长的辅导对策中，正确的有（ ）。
A. 对小明严厉要求，对其多动、冲动等行为即时制止，同时制定了学习、生活的多项细则，要求小明遵守。
B. 为了改善其活动过多，注意困难等问题，给小明报名参加了书法和围棋班。
C. 订立严格的作息制度，保证小明休息、学习和玩耍时间的规律。
D. 对小明表现的良好行为，即时给予物质奖励。
E. 限制小明糖的摄入量
F. 每天提供给小明喜欢吃的水果和蔬菜，尤其是苹果、西红柿等。
【答案】：请联系在线客服,或加微信好友
3.【多选题】家长的辅导对策中，不妥当的有（ ）。
A. 对小明严厉要求，对其多动、冲动等行为即时制止，同时制定了学习、生活的多项细则，要求小明遵守。
B. 为了改善其活动过多，注意困难等问题，给小明报名参加了书法和围棋班。
C. 订立严格的作息制度，保证小明休息、学习和玩耍时间的规律。
D. 对小明表现的良好行为，即时给予物质奖励。
E. 限制小明糖的摄入量。
F. 每天提供给小明喜欢吃的水果和蔬菜，尤其是苹果、西红柿等。
【答案】：请联系在线客服,或加微信好友
4.【多选题】为了改善活动过多，对过多的精力给予引导，可以建议家长为小明提供的活动有（ ）。
A. 乐器类
B. 体力劳动
C. 打球、登山等运动
D. 瑜伽
【答案】：请联系在线客服,或加微信好友
5.【多选题】从案例中看了，除了多动症的问题，小明还伴随的发展问题有（ ）。
A. 课堂捣蛋行为
B. 学习困难
C. 易冲动急躁
D. 攻击性行为
【答案】：请联系在线客服,或加微信好友
1. 【单选题】通过描述，莹莹存在的发展问题是（ ）。
A. 强迫症
B. 焦虑症
C. 抑郁症
D. 恐怖症
【答案】：请联系在线客服,或加微信好友
2.【单选题】莹莹产生该问题的主要原因是（ ）。
A. 母亲对她的哄骗和吓唬
B. 基因遗传
C. 模仿学习
D. 过于劳累
【答案】：请联系在线客服,或加微信好友
3.【多选题】针对莹莹的问题，适宜的辅导方法有（ ）。
A. 合理情绪治疗
B. 系统脱敏法
C. 暴露疗法
D. 游戏治疗
【答案】：请联系在线客服,或加微信好友
4.【单选题】按照情绪ABC理论，莹莹产生该问题是由（ ）所引起。
A. 黑暗
B. 妈妈的恐吓
C. 认为黑暗中有鬼、有狼等恐怖的事物
D. 黑屋子
【答案】：请联系在线客服,或加微信好友
5.【单选题】如果采取系统脱敏法时，以下焦虑反应等级，按从小到大的排列顺序是（ ）。
1.夜晚，和大人一起出门，在小区遛弯
2.白天，单独待在较黑的屋子里
3.白天，和大人一起待在较黑的屋子
4.夜晚，和大人一起出门，到小区外
5.夜晚，单独待在一个房间里
A. 2-3-4-1-5
B. 3-2-4-5-1
C. 2-3-1-4-5
D. 3-2-5-1-4
【答案】：请联系在线客服,或加微信好友
1.【单选题】通过描述，倩倩存在的发展问题是（ ）。
A. 偷窃
B. 欺骗
C. 偷拿
D. 品行问题
【答案】：请联系在线客服,或加微信好友
2.【多选题】倩倩行为问题产生的原因可能有（ ）。
A. 倩倩可能还不太懂得什么是自己的，什么是别人的。
B. 倩倩在幼儿园或家中某次无意拿取别人的东西，没有被发现，致使形成了习惯。
C. 倩倩可能通过这种方式吸引老师和家长的关注。
D. 家庭的不良影响
【答案】：请联系在线客服,或加微信好友
3.【多选题】针对倩倩的行为，老师应该（ ）。
A. 不予理睬，让其自然消退
B. 检查一下教室里可能会导致这种行为的环境布置
C. 倩倩出现把玩具归回原位等良好行为要及时予以表扬和鼓励
D. 每天放学前对倩倩进行搜包
【答案】：请联系在线客服,或加微信好友
4.【多选题】针对倩倩的行为，家长应该（ ）。
A. 不予理睬，让其自然消退
B. 暂时让倩倩不要去幼儿园
C. 关心倩倩，多给予倩倩陪伴的时间
D. 平时要教育儿童捡到东西要还给失主，用过的玩具要放回原处
【答案】：请联系在线客服,或加微信好友
5.【多选题】如果正巧发现倩倩出现了该行为问题，应该（ ）。
A. 个别处理该行为，引导倩倩主动承认错误
B. 让倩倩在大家面前承认错误
C. 立刻进行严厉惩罚
D. 答应倩倩帮她保密
【答案】：请联系在线客服,或加微信好友
1.【单选题】通过描述，童童主要的发展问题是（ ）。
A. 自控问题
B. 攻击性行为
C. 社会交往能力不良
D. 多动症
【答案】：请联系在线客服,或加微信好友
2.【多选题】童童产生这种问题的原因有（ ）。
A. 年龄小，还具有自我中心的特点，不能正确处理自我与他人的关系。
B. 童童在攻击被人的经验中，体会到了成功或得到了想要的东西，以后就更可能采取同样的手段。
C. 教养方式。父母经常用强制或打骂方式教育他。
D. 童童对外界刺激作出了歪曲的解释，并建立了错误的信念，同时也缺乏正确的交往技能，不知用何种方法解决矛盾和愤怒。
【答案】：请联系在线客服,或加微信好友
3.【多选题】针对童童的行为，老师应该（ ）。
A. 对童童友好的行为立即给予表扬。
B. 对童童的错误行为立即进行惩罚或隔离。
C. 对班级日常环境进行适当控制，提供多种多样的玩具。
D. 进行社交技能的训练
【答案】：请联系在线客服,或加微信好友
4.【多选题】针对童童的行为，父母应该（ ）。
A. 适当体罚
B. 以身作则，注重道德观念的培养
C. 教会儿童发泄自己不满的合理方法
D. 让童童少接触其他小朋友，减少冲突
【答案】：请联系在线客服,或加微信好友
5.【多选题】针对童童的行为问题，可以用到的行为矫正的方法有（ ）。
A. 代币制
B. 模仿法
C. 系统脱敏法
D. 合理情绪疗法
【答案】：请联系在线客服,或加微信好友
1.【多选题】通过材料描述，小强存在的发展问题有（ ）。
A. 学习困难
B. 自我评价低
C. 厌学
D. 品行问题
【答案】：请联系在线客服,或加微信好友
2.【多选题】通过材料分析，小强父母的主要问题有（ ）。
A. 期望过低
B. 期望过高
C. 缺少学习方法、学习兴趣和习惯的培养
D. 放任不管
【答案】：请联系在线客服,或加微信好友
3.【多选题】通过材料分析，小强老师的主要问题有（ ）。
A. 期望过高
B. 惩罚过度，缺乏对学生的尊重
C. 缺乏和小强及父母的深层次沟通
D. 没有营造良好的班级环境和氛围
【答案】：请联系在线客服,或加微信好友
4.【多选题】针对小强的问题，小强的父母应该（ ）。
A. 加强与小强的沟通，倾听小强内心的声音
B. 正视小强学习能力，调整对小强的期望
C. 捕捉小强的进步，经常给予表扬和强化
D. 引导小强多学习身边亲戚与邻居的同龄孩子
【答案】：请联系在线客服,或加微信好友
5.【多选题】针对小强的问题，小强的老师应该（ ）。
A. 强调学习的竞争性，促进其学习动力的提升
B. 转变小强的社会角色，如让小强担任一定的班级管理职务
C. 提供小强体会成功的机会，激发成就动机
D. 订立合同契约，约束小强课堂的违纪行为
E. 把原来基础差，进步较快的学生作为小强的榜样
F. 指导积极归因，指导小强把学习失败的原因归于外部，而非自身
【答案】：请联系在线客服,或加微信好友
– You are late. The discussion started 30 minutes ago.
– ________________________________
A. Don’t blame me.
B. Well, I don’t know.
C. I am really sorry.
【答案】：请联系在线客服,或加微信好友
– How many languages does Peter speak?
– ________________________________
A. Five languages.
B. With his roommates.
C. Pretty well.
【答案】：请联系在线客服,或加微信好友
If she wants to stay thin, she must make a __________ in her diet.
A. turn
B. run
C. change
【答案】：请联系在线客服,或加微信好友
Had you come five minutes earlier, you _________ the train to Birmingham. But now you missed it.
A. would catch
B. could catch
C. would have caught
【答案】：请联系在线客服,或加微信好友
Eggs, though rich in nourishments, have ________ of fat.
A. large number
B. the large number
C. a large amount
【答案】：请联系在线客服,或加微信好友
题干排序题A.Icouldn’tagreemore.B.Whatelse?C.Onceweseparateandrecyclethem.D.ButIhaveaconcern.E.Thatisreallyagreatadvice.Peter:Molly,lookatthis.Thenewspapersaysweshouldsorttrash.Molly:Thatwouldbegreat!Ialwayshateitwhenpeoplemixingallthetrashtogether.Peter:Manycommunitieshavealreadydonethat.Molly:Yeah.Thebenefitsofsortingouttrashareobvious.Peter:Forinstance?Molly:Iftrashissorted,itcanbetransferredtofactoriesinsteadofthedisposalplant.Peter:Thatmakessense.Molly:Withtrashseparated,pollutioncausedbyincinerationcanbeavoided.Peter:Itishightimeforustosortoutthetrash.Trashistrashonlywheneverythingismixedtogether.theycanbeusefulagain.Molly:Thingslikepaper,glass,andplasticscanallberecycled.Theycanbereused.Peter:Sortingisgood.Ifpeoplehavenoideahowtosorttheirtrash,theywillstillputallwasteinthesamebag.Molly:Youareright.Peopleshouldbeinformedabouthowtodothatinthefirstplace.Moreover,sortingtrashshouldbemadeeasyforus.Otherwise,fewpeoplewouldbothertodoit.Peter:Ihopeeverythinggoessmoothly!Molly:Ibelieveitwill.
【答案】：请联系在线客服,或加微信好友
– Would you like something to drink? What about a cup of tea?
– ________________________________
A. No, thanks.
B. Yes, I want.
C. No, I wouldn’t.
【答案】：请联系在线客服,或加微信好友
No matter _________, the little sisters managed to round the sheep up and drive them back home safely.
A. how hard it was snowing
B. hard it was snowing
C. it was snowing
【答案】：请联系在线客服,或加微信好友
题干二、阅读理解阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分）HowtoPrepareanEmergencyResponsePlanforYourWorkplaceEmergenciesanddisasterscanoccuranytimewithoutwarning.Themoreyouarepreparedforthem,thebetteryouwillbeabletoact,reducingpanicandconfusionwhenanemergencyoccurs.Emergencyresponseplans(ERPs)areintendedtoprovideclearandeffectivestepsformanaginganemergency.AnERPshoulddealwithavarietyofissuesincludingevacuationofbuildings,communicationwithlocalemergencyservicesandthegeneralpublic,individualrolesandresponsibilitiesduringanemergency,andsuppliesandmaterialsthatmaybeneeded.FollowthesebasicguidelinestodevelopaneffectiveERPforyourworkplace:?Determinewhenanevacuationwouldbenecessary.?Chooseprimaryandsecondaryevacuationroutesandemergencyexits.Makesuretheyareclearlymarkedandwelllit.Postsigns.?Installemergencylightingincaseapowercutoccursduringanevacuation.?Ensurethatevacuationroutesandemergencyexitsarewideenoughforpeopletobeevacuated,clearatalltimes,andunlikelytoexposeevacuatingpeopletoadditionalhazards.?Coordinateyourplanwiththelocalemergencymanagementoffice.?Choose“evacuationwardens”whowillhelpothersduringanevacuationandaccountforemployees.?Establishspecificevacuationprocedures.ThisincludesasampleERPtogiveyouabetterideaofwhatyourproceduresshouldinclude.?Establishasystemforaccountingforevacuatedemployees.?Holdemergencydrillsatleastonceayeartoensurethatemployeesknowwhattodoinanemergencyandtotesttheeffectivenessofemergencyexitroutesandprocedures.Keeprecordsofsuchdrills.?Considerthetransportationneedsofemployees.?Postevacuationprocedureswhereemployeescanreadthem.?Establishproceduresforhelpingpeoplewithdisabilitiesandpeoplewhodonotspeakyourlocallanguage.?Considerhowyoucouldquicklygetimportantpersonalinformationaboutemployeesinanemergency(forexample,contactnumbersfortheirhome,next-of-kin,orspecialmedicalconditions.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.Theemergencyresponseplanisneededforreducingpanicandconfusionwhenanemergencyoccurs.2.SupplyofbasicnecessitiesisnotincludedinanERP.3.Accordingtothepassage,theblockedemergencyexitscanhelpavoidfurtherhazards.4.Theevacuationplanofyourworkplaceshouldbeinlinewiththatoflocalemergencymanagementoffice.5.Toensurethatemployeesknowwhattodoinanemergencyandtotesttheeffectivenessofemergencyexitroutes,theemergencydrillsshouldbeheldoncehalfayear.
【答案】：请联系在线客服,或加微信好友
—_____________________
— Fire, fire service please! There’s a huge fire here.
A. 911, how may I direct your call?
B. How may I help you?
C. What can I do for you?
【答案】：请联系在线客服,或加微信好友
—_______________
—We have sent out leaflets to all residents, explaining what to do in an emergency.
A. How do you deal with emergency？
B. What have you talked to the public？
C. What do you want the residents do？
【答案】：请联系在线客服,或加微信好友
Government agencies are responsible for declaring the evacuation of a given area and will, in many instances, already have evacuation plans ______.
A. out of place
B. in place of
C. in place
【答案】：请联系在线客服,或加微信好友
These preparedness frameworks either exist in various stages of development ______ have been implemented.
A. nor
B. and
C. or
【答案】：请联系在线客服,或加微信好友
______ these potential problems, two-way radios are preferable as they are extremely reliable for short distances and can broadcast to several people at once.
A. Considered
B. Given
C. Including
【答案】：请联系在线客服,或加微信好友
—How about going to the class together?
—_______________
A. Of course not.
B. That sounds great.
C. I don’t like it.
【答案】：请联系在线客服,或加微信好友
—Hi, Wang Xin，nice to meet you!
—Hi, Liu Hui, _____________________
A. nice to meet you too.
B. how do you do?
C. I’m fine, thank you.
【答案】：请联系在线客服,或加微信好友
Bai Mei don’t know Liu Hui, so Zhuang Hua _________ her to Liu Hui.
A. introduce
B. speak
C. talk
【答案】：请联系在线客服,或加微信好友
When you feel _________, you should go to see a doctor.
A. sick
B. safe
C. Sad
【答案】：请联系在线客服,或加微信好友
They _____________ some social work at the weekends.
A. do
B. does
C. did
【答案】：请联系在线客服,或加微信好友
题干二、阅读理解：判断正误题（每题10分）Hi,IamZhaoXinfromBeijing.IjustenrolledatTheOpenUniversitylastmonth.NowI’mafreshmanattheSchoolofSocialWork.Asasocialworkmajor,Icanhelptakecareofthehomelessandsickpeople,talktothemandaccompanythem,dothecleaningandotherhousechores.Ienjoyhelpingpeopleandwanttoliveameaningfullife.Ilovebeingasocialworker.IusedtolookaftertheelderlyatanursinghomewhenIwasinmiddleschool.Itgivesmeafeelingofpridetobringhappinesstoothers.Iwanttomakeadifferenceintheworld.操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.ZhaoXinisstudyingintheOpenUniversitynow.2.Hismajorismarketing.3.Heislookingaftertheelderlyatanursinghomenowadays.4.Hewantstochangetheworldandmakeitbetter.5.Heisproudofbeingasocialworker.
【答案】：请联系在线客服,或加微信好友
– What is so special about this Social Work Center?
– _________________
A. It offers help to homeless people.
B. It has nothing special.
C. I like working here.
【答案】：请联系在线客服,或加微信好友
– I can show you around, if you like.
– ________________
A. I can’t wait.
B. Sure. Thank you.
C. Let’s go.
【答案】：请联系在线客服,或加微信好友
– Are you a member of the _________?
– I’m her brother.
A. house
B. household
C. home
【答案】：请联系在线客服,或加微信好友
Well, I heard him _________ he’d cover the afternoon shift.
A. say
B. said
C. to say
【答案】：请联系在线客服,或加微信好友
They must try to _________ the boundaries of knowledge.
A. extend
B. increase
C. enrich
【答案】：请联系在线客服,或加微信好友
题干二、阅读理解：填空题（每空10分）请选择适当的句子完成对话。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。A.Thankyouforsharingthiswithme.B.That’sveryinteresting.C.Howiseverything?D.Howaboutyourchildren?E.Howisyourfamily?BaiMeitellsLiuHuiaboutherfamily.…LiuHui:Hi,Mei.Areyousettlinginwellhereinthiscity?BaiMei:Well,thankyouverymuchforasking.EverythingisgoingOK.LiuHui:Didtheyalljoinyoulivinghere?BaiMei:Ohno.Myparentshavetheirownlivesbecausemyfatherhasagrocerystore.Sohemusttakecareofhisbusinessandmymotherstayswithhim.LiuHui:Oh,Igotit.Aretheyintheirschoolyears?BaiMei:Yes,theyallattendtheinternationalschoolshere,butIstillteachthemChineseathome.LiuHui:Whatkindoffooddoyouusuallyhavewithyourfamily?BaiMei:EveryoneinthefamilylovesChinesefood.Butwehavewesternfoodonsomespecialoccasions,youknow,IhaveanAmericanhubby.LiuHui:Right.BaiMei:Pleasure.
【答案】：请联系在线客服,或加微信好友
—Tomorrow will be fine. Shall we go out for a picnic?
—_____________________.
A. Sounds great
B. Good luck
C. Have fun
【答案】：请联系在线客服,或加微信好友
— Hi, Tom, how’s everything with you?
— ________, and how are you?
A. Don’t mention it
B. Hm, not too bad
C. Thanks
【答案】：请联系在线客服,或加微信好友
A student will probably attend four or five courses during each ________.
A. seminar
B. semester
C. season
【答案】：请联系在线客服,或加微信好友
______recent report stated that the number of Spanish speakers in the U.S .would be higher than the number of English speaker by_____ year 2090.
A. A, the
B. A, /
C. The, /
【答案】：请联系在线客服,或加微信好友
Jim is one of the most popular ________ in my company.
A. classmates
B. citizens
C. colleagues
【答案】：请联系在线客服,或加微信好友
–Would you mind joining us?
– _________________
A. I’d love to.
B. Sure. Thank you.
C. No, of course not.
【答案】：请联系在线客服,或加微信好友
–What will you buy for the Spring Festival?
– _________________
A. I will buy gifts for my family.
B. Clothes are on sale.
C. I want to go shopping.
【答案】：请联系在线客服,或加微信好友
______________he left school at 16, he still managed to become a great writer.
A. Even though
B. Even if
C. Even although
【答案】：请联系在线客服,或加微信好友
I am very familiar with him, so I recognized his voice ___________.
A. particularly
B. especially
C. immediately
【答案】：请联系在线客服,或加微信好友
Peter_______ come with us tonight, but he isn’t very sure.
A. must
B. may
C. can
【答案】：请联系在线客服,或加微信好友
题干二、听录音，判断正误（每题10分）操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。1.AllfestivalscelebratedinEnglandcandateback100yearsormore.2.Today,peopleallovertheworldcelebrateSt.Valentine’sDay.3.HalloweenfallsontheendofNovember.4.SymbolsofHalloweenincludeghosts,blackcatsandwitches.5.ThebirthdayofJesusChristisonDecember25.
【答案】：请联系在线客服,或加微信好友
— Morning, boys and girls! Please try your best in today’s exam! Good luck to all of you!
— ________________
A. Sorry, I won’t.
B. Never mind .
C. Thanks!
【答案】：请联系在线客服,或加微信好友
—You won the first prize in the Physics competition.
—__________________. I made several terrible mistakes.
A. I think so
B. You must be joking
C. You are welcome
【答案】：请联系在线客服,或加微信好友
The higher the temperature is, __________ the liquid evaporates.
A. the faster
B. faster
C. the slower
【答案】：请联系在线客服,或加微信好友
The novel I bought last week is_______ of reading, I think.
A. worthy
B. worth
C. that worth
【答案】：请联系在线客服,或加微信好友
Tom is considered to be _________ the other students in her class.
A. less intelligent
B. the most intelligent
C. as intelligent as
【答案】：请联系在线客服,或加微信好友
题干二、阅读理解：选择题（每题10分）操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。DreamsandGoalsAreyouwaitingforyourdreamstocometrueandchangeyourlife?I’msorrytotellyouthatdreamswon’tcometrue.It’syourgoalscanforeverchangeyourlife.Youneedtogoalsinordertoturnyourdreamsintoreality.Don’tgetconfusedbydreamsandgoals.Dreamsareeasy.Theyarefree,too.,dreamsareimaginary.Andtheydon’tproducetangibleresults.Youneedtoturnyourdreamsaction.Youneedgoalstomaketheofyourdreamsreal.Dreamscaninspireyou,butgoalscanchangeyourlife.Goalsareallaboutaction.Goalschangeyouandthenchangeyourlife.A.thatB.thisC.whyA.planB.setC.haveA.ButB.AlthoughC.HoweverA.upB.intoC.onA.visionsB.decisionC.illusion
【答案】：请联系在线客服,或加微信好友
—Are you ready to take a ride in my new sports car?
— .
A. I don’t like your sports car.
B. Yes, I’d love to.
C. No, I won’t.
【答案】：请联系在线客服,或加微信好友
—Seat belts save lives.
—
A. I won’t put on my seat belt.
B. I will put on my seat belt.
C. It’s true. I agree.
【答案】：请联系在线客服,或加微信好友
The _________ driver was seriously hurt in the traffic accident.
A. 40-years-old
B. 40-year-old
C. 40 year old
【答案】：请联系在线客服,或加微信好友
He suggested that the drunk driver _________.
A. be punished
B. to be punished
C. punished
【答案】：请联系在线客服,或加微信好友
Don’t forget to ___________ your seat belt when you’re driving.
A. put up
B. put off
C. put on
【答案】：请联系在线客服,或加微信好友
题干二、阅读理解：完形填空题（每空10分）操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。Drunkdriving(醉驾)hasbecomeaseriousprobleminChina.AccordingtotheMinistryofPublicSecurity(公安部),thepolicecaughtmorethanhalfamilliondrunkdriversin2010.OnthenightofMay9,2011,musicianGaoXiaosongranhiscarintothreeothercarsinBeijingbecausehedranktoomuch.HewasunderChina’snewdrunkdrivinglawthatcameintouseonMay1,2011.Thenewlawseesdrunkdrivingasa.Inthewest,drunkdrivingisalsoacrime.IntheUS,forexample,ifthepolicecatchadrunkdriver,thedriverwillpaya,losehisorherandevengotoprison(监狱).Ifthedriverwantstodriveagain,heorshehastodopublicservice,andtakepartineducationalprograms.Youmaythink:drunkdrivingiscrime?Isn’tthislawtoounkind?Butexpertssay:notatall.Theythinkitistoprotectpeople’stightstolifeandhealth.Drunkdrivingisverydangerous!1.A.waterB.wineC.juice2.A.punishedB.punishesC.punishing3.A.problemB.crimeC.goodbehavior4.A.wellB.goodC.fine5.A.lifeB.jobC.license
【答案】：请联系在线客服,或加微信好友
—Social Work Service Center!
—Hello, May I speak to Zhang Hua?
A. Can I help you ?
B. Who are you?
C. Who is that?
【答案】：请联系在线客服,或加微信好友
—Hello, Can I speak to Liu Hui, please?
—____________________
A. Yes, I am.
B. Yes, speaking.
C. Yes, you can.
【答案】：请联系在线客服,或加微信好友
The old lady __________Tom for breaking the window.
A. blamed
B. praised
C. asked
【答案】：请联系在线客服,或加微信好友
You are ____ to finish your homework on time.
A. supposing
B. supposed
C. not supposed
【答案】：请联系在线客服,或加微信好友
He usually __________from headache.
A. endures
B. suffers
C. receives
【答案】：请联系在线客服,或加微信好友
题干二、阅读理解：填写主题句（每空10分）操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。HowtoHelpVictimsofDomesticViolenceDomesticviolenceisaverypainfulexperienceforthosewhohavetogothroughit.Thevictimsoftenhaveverylowself-esteem.Theytendtoblamethemselvesfortheabuseandmakeexcusesfortheabuser.Greatpatienceandunderstandingareneededinordertohelpthesevictims.Thenhowdowedealwithdomesticviolence?Firstly,.Ifsomeoneyouknowhasunexplainedinjuriesorseemsfearfulofotherpeopleinthehousehold,shemaybeavictimofdomesticviolence.Secondly,.Talktothevictimandexpressunderstandingthatsheisinadifficultsituation.Donotsimplyaskhertoleaveherabuser.Itwillnothelpthesituation.Itwillmakeherfeelmorealoneandbad.Thirdly,.Listentoeverythingthevictimhastosay,anddonottrytogiveanyjudgment.Letthevictimknowthatyouareavailabletohelp.Fourthly,.Encouragethevictimtotakepartineventsandactivitiesoutsideoftheabusiverelationship.Besides,providethemwithinformationforanti-abuseprograms.Lastbutnotleast,.YoucanalwayscallthelocalDomesticViolenceHelpCenterforhelpandadvice.A.communicatewiththevictiminarightwayB.recognizethesignsofdomesticviolenceC.askthevictimtotakepartinsomeactivitiesD.turntotheDomesticViolenceHelpCenterE.listentothevictimcarefully
【答案】：请联系在线客服,或加微信好友
—
— Less than 50 miles per hour.
A. How fast were you driving?
B. Were you driving north?
C. How was the road?
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—Did you see the car before it hit you?
—
A. No, I didn’t.
B. There was no car.
C. Yes, I didn’t see it.
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They often saw me ____________.
A. in and about
B. about and out
C. out and about
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The firefighters are going to ______________ the cause of the fire.
A. look into
B. look up
C. look down
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Kids must __________ when they walk to school.
A. on guard
B. be on their guard
C. on their guard
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题干二、听录音，完成对话（每空10分）操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。Jamesisreportingthecaraccidenttothepoliceonthespot.Police:Canyoutellmewhathappenedhere?James:Yes.Ihadabad.Look,mycarlookslikeasquashedCokecan.Police:Didyouseethecarbeforeithityou?James:No,Ididn’t.Thatcarwas.Police:Whichlanewereyouin?James:Idon’tremember.Police:Howfastwereyouthen?James:Lessthan30milesperhour.Police:Whichdirectionwereyou?Andwhichdirectionwereyouheading?James:Iwasheadingfromeasttowest.Police:OK,pleasemoveyourcarofftothesideoftheroad.Wewillit.Doyoufeellikeyouneedanambulance,sir?James:No,Ididn’tgethurt.Thanksforyourconcern.Police:Noproblem,sir.
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